Features (Clockwork Free vs Pro)

Learn about the differences between Clockwork Free and Clockwork Pro.

Use the arrows to learn more about each feature.

Upgrading

You can upgrade or downgrade to another version of the app without loosing the worklogs data as our worklogs are synchronized with native Jira worklogs.

Feature	Clockwork Automated Timesheets Pro	Clockwork Automated Timesheets Free
Project Types
Business / Software / Company-managed / Classic All standard Clockwork features function in Jira Business projects.
Service Management All standard Clockwork features function in Jira Service Management projects. Additional, you have the option to show Time Spent on an issue in the customer portal.
Team-managed/Next-gen Most Clockwork features function in Team-managed projects, with the exceptions of workflow conditions and validators, and showing accumulated time on board cards.
Track Time
Use Automatic or Manual Timers Set automatic timers that run whenever an issue with an assignee is in an Active status or allow users to manually start and stop timers on an issue. Clockwork Pro allows you to use an unlimited number of timers. In the Free version, timers are limited to 300 per month. Learn more		⚠ 300 timers/month
Manually Create Worklogs Create worklogs for manually logged time. Learn more
View & Add time directly from the Issue View Use timers or adding your time manually. Clockwork Pro issue view is enabled by default while in the Free version it has to be made visible each time you want to log your time from this view. Learn more		⚠️ Requires adding the Clockwork view whenever you want to log your time from the issue
View & Add Time from My Work view Users can view, add and edit their time in the My Work tab either from the Timesheet or Calendar view. Learn more		⚠️ Only Timesheet view
Create Worklogs from your Google Calendar Events Integrate your Clockwork Calendar View with your Google Calendar to view your scheduled events and quickly report time spent on them. Learn more
Show/Calculate Remaining Time Add Time Spent which will automatically recalculate the Remaining Estimate. Edit the Remaining Estimate whenever you need. Learn more
Log Work for Others Allow selected users (scrum masters, project leads, etc.) to log work on behalf of members of their team. Learn more
Timesheets & Reports
Timesheet Filters & Breakdowns You can filter or breakdown your timesheets by multiple factors including projects, users, teams, epics, issue types, custom fields, versions, custom worklog attributes and many others. Learn more		⚠ No filtering or breakdown by custom fields, worklog attributes, teams or outliers.
Download Timesheet You can download any timesheet or worklog to an Excel spreadsheet. Learn more		⚠ Worklogs only, without the ability to select fields
Save a Timesheet as a Dynamic Report Save a timesheet as a report to avoid entering the parameters, filters, and breakdowns each time. Learn more
Track Billable Hours Create a “Billable” worklog attribute to track your team’s billable hours. Learn more
Define Billing Periods to lock or unlock time edits after the billing is closed Billing periods will give you the ability to define how often you want to work on your billing data and lock adding, editing, or removing worklogs within a locked billing period to secure your invoices' data remain correct. Learn more
Create Reports for a Relative Date Range Use built in options or set a bookmark to select a relative date range for a timesheet. Learn more
Compare Original and Remaining Estimates with Actual Time Improve your future time estimations by learning from live data. Learn more
Compare Worklogs to Working Hours Compare logged work to Working Hours to highlight if users are working more/less hours than expected. Learn more
Notify users who missed their timesheet required hours Use Outliers filters to look for team members who didn’t log enough time and send them a quick email reminder to do so. Learn more
Configuration Options
Enable for individual or all projects Easily enable Clockwork on all projects. Learn more
Enable per issue type Enable time tracking for all issue types or selected types only. Learn more
Set as Time Tracking Provider Set Clockwork as Jira time tracking provider. Learn more
Use Automatic and/or Manual Timers Enable automatic timers, manual timers or both. Set it globally or on the project level. Learn more		⚠ Global only
Configure Active Statuses at a Global or Project Level Drag and drop statuses to the Active column to customize Active Statuses in a project. Learn more
Round to the Nearest Minute or Quarter of an Hour Track or ignore times of less than one minute. Round up to the nearest minute or the nearest quarter of an hour. Learn more		⚠ Global only
Require Descriptions on Worklogs Make the description field mandatory on all worklogs. Learn more
Restrict Reporting Past or Future Time Limit options for logging future and/or past time. Learn more
Customize Worklogs Add custom attributes to your worklogs to capture detailed information. Make attributes mandatory or optional. Limit options to a predefined list or allow users to create options ad-hoc. Learn more
Track Billable Hours Create a “Billable” worklog attribute to track your team’s billable hours. Learn more
Configure Working Hours at a Global, Project or User Level Clockwork timers use Working Hours to calculate the actual time an issue was being worked on. Clockwork timers will always use the most specific calendar available (assignee, then project, then global). Learn more		⚠ Global only
Calendar Integration for Public Holidays at a Global or Project Level Integrate Working Hours with Calendar apps so that holidays are not included in time worked calculations. Learn more		⚠ Global only
JQL Integration
Search for Issues with Running Timers or Issues with Relative Accumulated Hours Use the timerIsRunning extension to find issues that currently have a running timer. The allTimersInHours extension returns a numeric value that can be used in relative expressions. Learn more
Search for Issues by User and Timeframe Compatible with the Jira worklogAuthor expression; can be used to return issues that have been worked on by a given user. Learn more
Show Time Spent
Show Accumulated Time on Cards in Jira Boards Show the accumulated time on Jira boards for a quick view of how long the issue has been in progress. Learn more
Show Time Spent on the JSM Portal Showing Time Spent to customers on the JSM portal demonstrates that you are working on the issue, even if you don’t yet have any results to report. Learn more
Prevent Transitions
Create a Workflow Condition Can be used with Jira workflow conditions to ensure hat work has been logged on an issue before the issue can be transitioned to the next status. Learn more
Create a Workflow Validator Use a validator to ensure that work was logged in a specific status in order for an issue to be transitioned. Learn more
API
Access Timers and Worklogs via API Start or stop a timer or get Worklogs with issue details via API. Learn more
Permissions
Limit Timesheet Access Global Permission This permission allows you to limit access to global and project timesheets. Learn more
Edit Own Working Hours Global Permission This permission allows users to edit their own Clockwork Working Hours. Learn more
Edit All Working Hours Global Permission This permission allows users to edit all Clockwork Working Hours. Learn more
View All Worklogs Project Permission Use this permission to make worklogs visible to users who do not have the Work On Issues project permission. Learn more
View All Hours Project Permission Users with this permission can see time spent by each user on an issue without showing the users' worklogs. Learn more
Log Work for Others Project Permission Users with this permission can log work for other users. Learn more
Jira Mobile Support
Enable in Jira Mobile Can be enabled to run in Jira mobile and Mac apps. Learn more
Security & Support
Bug Bounty Program Participant in the Marketplace Bug Bounty program. Learn more
Cloud Security Program Participant in the Cloud Security Self-Assessment Program. Learn more
Cloud Fortified Meets criteria of Atlassian’s Cloud Fortified Program. Learn more
4-Star Support Fast and accurate support. Learn more
Support Plans Our Support Business Hours are from 8 am to 5 pm GMT. Our Premium Support SLA aims to provide Clockwork Pro customers a response within 8 business hours, and our Standard SLA provides a response within 24 business hours.	Premium	Standard
Status Page Stay informed about any incidents or downtime via Status Page. Learn more