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Show Time Spent on Cards in Agile Boards

Clockwork creates an integrated custom field called Clockwork Timers which is available to all projects where Clockwork is enabled. If an automatic timer is running (the issue is in an active status and has an assignee) then the current amount of time logged against the issue will be stored in the field.

You can also add this field to cards in your Jira boards.

Show Time Spent on JSM Portal

Clockwork allows you to show the Time Spent field on the Jira Service Management customer portal. This is a convenient way to show customers that you are actively working to resolve a request.

To show Time Spend on the JSM portal, go to Project Settings > Clockwork and select the Integrations tab. Use the toggle to enable Show time spent to Jira Service Management customers.

Time Spent will now be shown on the portal view of the issue.

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