--- language: "en" --- # Clockwork Clockwork Pro is the ultimate time tracking \& timesheet app for Jira and Jira Service Management that helps you save time, improve accuracy, and increase productivity. This timesheet solution lets you track time your way with maximum flexibility! [https://www.youtube.com/watch?v=3IgBRa9Pezo\&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW](https://www.youtube.com/watch?v=3IgBRa9Pezo&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW) * Are you an **administrator** ? Start [here](https://docs.herocoders.com/clockwork/administrator-s-guide). * Are you a **user** ? Start [here](https://docs.herocoders.com/clockwork/user-s-guide). ## Interested in **Resource Capacity Planning** and **Project Portfolio Management** ? Try [**Portfolio by HeroCoders (Structure PPM for Jira \& Capacity)**](https://marketplace.atlassian.com/apps/1220137/portfolio-by-herocoders-structure-ppm-for-jira-capacity?hosting=cloud&tab=overview) our project portfolio \& capacity planning solution that integrates with Clockwork. [**Learn more**](https://docs.herocoders.com/ppm) *** ** * ** *** [![Atlassian Platinum Marketplace Partner.png](https://docs.herocoders.com/__attachments/a_18322788ebd66e22915033088f1a662c4212250eab92def452c26feb65bb27ff/Atlassian%20Platinum%20Marketplace%20Partner.png?cb=eeef681fed1ed6d9537bf788d8e07c3c)](https://marketplace.atlassian.com/vendors/1215166/herocoders) [![HeroCoders Logo_2@small.png](https://docs.herocoders.com/__attachments/a_5158cd1c3923eb4b9468047b3301db035193280d3abbc87dc9223b8e6f260828/HeroCoders%20Logo_2@small.png?cb=8ffc394319a2fbd0d2fb138395235385)](https://www.herocoders.com/) --- language: "en" --- # 2024 Release Notes * [January 2024](https://docs.herocoders.com/clockwork/january-2024.md) * [February 2024](https://docs.herocoders.com/clockwork/february-2024.md) * [March 2024](https://docs.herocoders.com/clockwork/march-2024.md) * [April 2024](https://docs.herocoders.com/clockwork/april-2024.md) * [May 2024](https://docs.herocoders.com/clockwork/may-2024.md) * [June 2024](https://docs.herocoders.com/clockwork/june-2024.md) * [July 2024](https://docs.herocoders.com/clockwork/july-2024.md) * [August 2024](https://docs.herocoders.com/clockwork/august-2024.md) * [September \& October 2024](https://docs.herocoders.com/clockwork/september-october-2024.md) * [November 2024](https://docs.herocoders.com/clockwork/november-2024.md) --- language: "en" --- # 2025 Release Notes * [January 2025](https://docs.herocoders.com/clockwork/january-2025.md) * [February 2025](https://docs.herocoders.com/clockwork/february-2025.md) * [March 2025](https://docs.herocoders.com/clockwork/march-2025.md) * [April 2025](https://docs.herocoders.com/clockwork/april-2025.md) * [May 2025](https://docs.herocoders.com/clockwork/may-2025.md) * [Transitioning to Forge](https://docs.herocoders.com/clockwork/transitioning-to-forge.md) --- language: "en" --- # 2026 Release Notes * [July 2026](https://docs.herocoders.com/clockwork/july-2026.md) * [May 2026](https://docs.herocoders.com/clockwork/may-2026.md) * [April 2026](https://docs.herocoders.com/clockwork/april-2026.md) * [February 2026](https://docs.herocoders.com/clockwork/february-2026.md) --- language: "en" --- # Active Spaces Clockwork can run on any or all spaces in your Jira instance. Users can only track time with Clockwork in active spaces. ## To Configure Activate Clockwork on Any/All Spaces 1. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **General** tab. 2. Use the toggles to enable Clockwork on all spaces by default, or to only enable Clockwork on selected spaces. ![Projects.png](https://docs.herocoders.com/__attachments/a_8e8b419c422c423fc3cc2f11a5f23538203b0b3fea81ae9bd30c69f2a2c53d22/Projects.png?cb=d0710e707cc5e7874d612140959d4b2b) ## To Configure Activate Clockwork on a Specific Spaces 1. Navigate to **Space settings \> Apps \> Clockwork Configuration** and select the **General** tab. 2. Use the toggle to enable Clockwork on the space. ![EnablePro.png](https://docs.herocoders.com/__attachments/a_1e7b598c4a6f7a375fcdb767a0d1c44a08b72319bb69ae14e49191b00d068c7d/EnablePro.png?cb=c7b515c6437a5b4d45e9f4baa7d2e73c) --- language: "en" --- # Active Statuses If you are using [automatic timers](https://docs.herocoders.com/clockwork/automatic-timers), you can configure which statuses are considered *active* (the timer will run when the work item is in these statuses). By default, Clockwork considers any status that is part of the *In Progress* status category as an active status. However, you can override this by configuring active statuses for individual spaces. ## Set Active Statuses for the Space To change the active statuses, navigate to: 1. Navigate to **Space settings \> Apps \> Clockwork Configuration** and select the **General** tab. 2. Click the **Override status categories** radio button. Then drag the desired statuses to the Active column. ![ProjStat.png](https://docs.herocoders.com/__attachments/a_95df2f2a8aea1df8149f6683a2923994d39472548dd2a79364e8116fcb3a0143/ProjStat.png?cb=2d6a258975a65702f4aa78eddcdd3aa3) --- language: "en" --- # Active Work Item Types Clockwork allows you to enable time tracking on all or selected work item types. (All work item types are enabled by default.) ## Configure Global Active Work Item Types To configure global Active work item types: 1. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **General** tab. 2. Use the checkboxes to enable Clockwork on the desired work item types. ![types.png](https://docs.herocoders.com/__attachments/a_3baabb90f27d758374387a141bb87ef122a72a06f7388b1d0f0b278c1e1441e3/types.png?cb=547cd0258105b8a36d7d0eb1acfe61dd) ## Configure Active Work Item Types for a Space To configure Active work item types for a specific space: 1. Navigate to**Space settings \> Apps \> Clockwork Configuration** and select the **General** tab. 2. Scroll down to **Active Issue types** and uncheck the **Inherit form global configuration** option. 3. Use the checkboxes to enable Clockwork on the desired work item types. ![ProjTypes.png](https://docs.herocoders.com/__attachments/a_4ebca8b7461f643673d70d38dbd5eac5a262acd81d323620f8bb4a1fa6bf879c/ProjTypes.png?cb=f69fec04d1f73c31e65533d289563864) --- language: "en" --- # Additional Questions ## How sub-tasks are handled? When working on a sub-task, time spent is reported only on the sub-task. The parent item is not updated. Therefore, if you are using automatic timers, you should not keep the sub-task and the parent item in an Active Status at the same time. ## Is it compatible with Tempo? Yes, Clockwork works with Tempo. However, our intention is to offer comparable features so you won't need Tempo. If there is a particular feature you would like to see, please [let us know](https://herocoders.atlassian.net/servicedesk/customer/portals). --- language: "en" --- # Administrator's Guide ## User-friendly, Yet Powerful No complex, time-wasting set up -- start tracking time straight after installing the app! Easy-to-adjust configurations mean there's zero interruption to existing workflows. Clockwork's robust, user-friendly interface and seamless Jira integration give you timesheets instant access for time logged previously. [Download](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-time-tracking-timesheets-pro?hosting=cloud&tab=overview) Clockwork today! *** ** * ** *** Clockwork can be used straight away after the installation and doesn't require any configuration. However, **you might want to consider some of the basic configurations that allow you to customize Clockwork to the way your teams work**: * [**Set Clockwork as the Time tracking provider in Jira**](https://docs.herocoders.com/clockwork/set-clockwork-as-the-time-tracking-provider)to override the native Jira Time Tracking UI with the Clockwork screens that offer more capabilities. * [**Activate Clockwork on space**](https://docs.herocoders.com/clockwork/active-spaces)[s](https://docs.herocoders.com/clockwork/active-projects) - select the spaces where you'd like to use Clockwork. * [**Time tracking modes**](https://docs.herocoders.com/clockwork/time-tracking) - choose how you want your teams to track time. If you pick a time tracking mode that includes[Automatic Time Tracking](https://docs.herocoders.com/clockwork/automatic-timers), you must also set up[Active Statuses](https://docs.herocoders.com/clockwork/active-statuses). * [**Working hours**](https://docs.herocoders.com/clockwork/timezones-working-hours#Timezones&WorkingHours-WorkingHours)- set a global work schedule. If individual users have their own work schedules, you can set them up in the [Working Hours](https://docs.herocoders.com/clockwork/working-hours-holiday-calendars#WorkingHours&HolidayCalendars-SetWorkingHoursforIndividuals) tab or let users to do it themselves. * [**Manage permissions**](https://docs.herocoders.com/clockwork/manage-permissions) - set up your teams' permissions for who can view and edit working hours, who can log work on behalf of others, and who can set budgeting costs and rates. ### For a more advanced setup, see the articles below: * [Worklogs settings](https://docs.herocoders.com/clockwork/worklog-details) - define your worklog attributes, make the description mandatory, or prevent users from logging time in the past or future. 👉 See our short [video](https://www.youtube.com/watch?v=6S4zxGiDHd8&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW&index=4) * [Teams](https://docs.herocoders.com/clockwork/teams) - set up your Teams for easier filtering on Timesheets and reports. * [Internal Activities](https://docs.herocoders.com/clockwork/internal-activities) - define which tasks should be treated as Internal (non-project related work such as daily standups, weekly meetings, admin, or breaks). * [Billing periods](https://docs.herocoders.com/clockwork/billing-periods) - configure the timeframes for your billing cycle and define when users shouldn't be permitted to add, edit or remove worklogs. * [Costs \& rates tracking](https://docs.herocoders.com/clockwork/cost-rate-tracking) - assign permissions, set up hourly costs and rates for users, and get an overview of project costs and revenue. * [Prevent a transition if no time logged](https://docs.herocoders.com/clockwork/prevent-a-transition-if-no-time-logged) - ensure that work has been logged on a Jira work item before it can be transitioned to the next status. 👉 See our short [video](https://www.youtube.com/watch?v=MRVk5wPzt1E&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW&index=6) * [Agile Boards](https://docs.herocoders.com/clockwork/agile-boards) - show running timers on board cards 👉 See our short [video](https://www.youtube.com/watch?v=oyXRCaS33mI&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW&index=10) --- language: "en" --- # Advanced Usage * [Prevent a Transition If No Time Logged](https://docs.herocoders.com/clockwork/prevent-a-transition-if-no-time-logged.md) * [Use the Clockwork API](https://docs.herocoders.com/clockwork/use-the-clockwork-api.md) * [Block Time Logging on a Specific Status](https://docs.herocoders.com/clockwork/block-time-logging-on-a-specific-status.md) * [Clockwork Customization Example: Send Email When Worklog Created](https://docs.herocoders.com/clockwork/clockwork-customization-example-send-email-when-wo.md) --- language: "en" --- # Agile Boards This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). Clockwork creates a new custom field called **Clockwork Timer** that is available to all spaces where Clockwork is enabled. If an automatic timer is running (the item is in an active status and has an assignee) then the current amount of time logged against the item will be stored in the field. You can add this field to cards in your Jira boards to see how much time the item has been spent on the item so far. ![image-20210812-224255.png](https://docs.herocoders.com/__attachments/a_41bb2cafb7f1a00f38c44d9576fb5dffeec56c7a06bfb1b577dcfc80cb47cadb/image-20210812-224255.png?cb=73843f1ae15ec0343047b72e18c45f5e) To show accumulated time on a Jira board, go to **Board settings \> Card layout** and add the **Clockwork Timer** custom field. ![AddToCard.jpg](https://docs.herocoders.com/__attachments/a_632322cbe8493e75cc44fdc85cc6ceeb5975d782961c34f7e33498def1fd6925/AddToCard.jpg?cb=8cdcafe9eab124a71280811b549a6485) Note this feature is not available Team-managed spaces. --- language: "en" --- # Approvals This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). This feature requires **Clockwork Timesheets Access** permission in Global Permissions. Use Approvals when you need a sign-off step before time is treated as final - e.g. for client invoicing, payroll, or audit trails. If you only need to lock past time without an explicit review step, see [Billing Periods](https://docs.herocoders.com/clockwork/billing-periods) instead. **Approvals** let your organization formalize a time-review workflow: * Admins define **approval periods** (date ranges, e.g. weekly or monthly). * Team members **submit** their logged time for a period to a **reviewer**. * Reviewers **approve** the submitted time or **request an update** (with an explanation). * While a period is **Submitted** or **Approved** , worklogs inside it are **locked** for the submitter so they cannot edit time that is under review or already approved. ## How to get started with Approvals in Clockwork Pro * Approvals must first be enabled in **Clockwork Configuration → Time approval** by a Jira admin. * There, you can define if timesheets can be approved by a **selected user** or if the approver should always be the **team manager**. * There, you also define the **approval periods** - you can generate multiple approval periods at once. ![image-20260518-063948.png](https://docs.herocoders.com/__attachments/a_43a09ff1b7ca96550d3cf47eedf2eaa6a4692fc4aecf13b7e7024364b652010a/image-20260518-063948.png?cb=8ca554941db1eb21d4aaab65e3cff0a5) Enabling approvals and creating approval periods * The submission flow is per **user** and per **period** - each team member submits their own time. * Locking is enforced inside Clockwork; any 3rd-party actor calling Jira REST API directly, or the Jira mobile app, can bypass the lock - the same caveat as Billing Periods. * Future periods cannot be submitted. ## Submit your timesheet Open **Apps → Clockwork → My Work** and select the **Approvals** tab. There you'll find your past timesheets that require submission or revoke. ![image-20260518-062524.png](https://docs.herocoders.com/__attachments/a_0ff6d0c179466f01b82fa5397e38f16f43a04556595ebc2a93bcfa9c9c8a5a88/image-20260518-062524.png?cb=c97845800cce07f1f39ad98da4ace7af) Submitting timesheets in Clockwork Pro ## Approve your team's timesheets Open **Apps → Clockwork → Approvals**. By default, you'll see timesheets that are in 'Waiting for submission' and 'Submitted' statuses from the last 4 weeks. You can adjust the filters at the top to see other timesheets. ![image-20260518-062742.png](https://docs.herocoders.com/__attachments/a_f39a9f359eedb05baef97c841a4f2cebf9a6c30a848d04c1b56b76bcfaa9d5ca/image-20260518-062742.png?cb=1fc27e04af1ed2055c42ab95d3532d1d) Approve team's timesheets as a Team Manager or Clockwork Admin --- language: "en" --- # April 2024 ## Outlook Calendar Integration Now, you can connect both your Google and Outlook calendars for quicker time logging! View your scheduled events from Outlook in your Clockwork Calendar and log your time as you go. Just click on the calendar event and select the task you want to log this time to. Et voilà! It's that simple. ![Google & Outlook events visible in the Calendar view.png](https://docs.herocoders.com/__attachments/a_d7e437d602be6920c8fde12e5eb6b5af7c7f58d1dee8a0470a4b71f761166023/Google%20&%20Outlook%20events%20visible%20in%20the%20Calendar%20view.png?cb=62a0d444bf80be6e0f254f835dcd5bda) [See how to connect your calendar](https://docs.herocoders.com/clockwork/creating-and-editing-worklogs#CreatingandEditingWorklogs-OutlookCalendarIntegration) ## Multiple Holiday Calendars If your teams work in multiple locations and have different holiday schedules, Clockwork has your back! Now, you can create multiple Holiday Calendars and assign users to them. Holiday Calendars can be created manually or imported from a URL. ![Holiday calendars.png](https://docs.herocoders.com/__attachments/a_9458d19cd59d9831a12aa1bfe9cc808faba6756ff5c864e9d9acc34b575ce81f/Holiday%20calendars.png?cb=9418bac3ff4e2e830caa15d26e75ce81) [Learn how to set Holiday Calendars](https://docs.herocoders.com/clockwork/holiday-calendars) ## Quick Add in the Work Item View Need to quickly add your time on a work item? ⚡ Just type in the time and click**Add** (you can add a comment too if you really need it 😉). ![Quick add.png](https://docs.herocoders.com/__attachments/a_082e589915b45d253f318e44f47c842dcaa710843542204ba6e94f83bf39cc1d/Quick%20add.png?cb=d0b7d443e20eeabadee7bd060c25b381) ## Improvements \& Fixes * Reports can now be deleted only by the user who created the report or the Jira Admin * Improvements to timesheet scrolling --- language: "en" --- # April 2025 ## Improved Logged Time Summary in the Issue view ### Breakdown of Time Spend on Child Items See the breakdown of Time Spent in the Work Item Hierarchy. We improved the visual representation of Time Spent on Parent and child items in the Work Item View. Just click on the Hierarchy icon, to see how much time was spent on each level. ![Time Spent in Hierarchy.png](https://docs.herocoders.com/__attachments/a_735d66d71001892ec3fd6594b76d583a40abb23cdf1278610d3bac732d6c090a/Time%20Spent%20in%20Hierarchy.png?cb=dbbc370db6f029890ea5abf879cfbac4) #### Original Estimate vs Time Spent vs Remaining Estimate Click on the bar icon and select **Time Tracking** to compare Original Estimates with Time Spent and Remaining Estimates. If the Time Spent is lower or higher than the Estimate, you will see how much the work item was under or overestimated. ![Time Spent Summary in the Issue View.png](https://docs.herocoders.com/__attachments/a_891e340a1e03fa26f200737a99085359c1fe207a0089efbd032c1ebcc57f0f62/Time%20Spent%20Summary%20in%20the%20Issue%20View.png?cb=5bc5982c7a971b0db4db660210fc4281) #### Time Split by People Click on the bar icon and select **People** to see a breakdown of who logged time on the work item. ![Time split by people.png](https://docs.herocoders.com/__attachments/a_8b56b97831c90eaeb46e0c50c6bd74b9e518bc11cc4900ac39e4509deb498665/Time%20split%20by%20people.png?cb=85a5c21a1e5c83ee428d0c928fd09e6e) #### Time Split by Status Click on the bar icon and select **Status** to see a breakdown of which status the item was in when time was logged. This feature is available only in CLOCKWORK PRO . ![image-20250415-122332.png](https://docs.herocoders.com/__attachments/a_4a571595c941d3d7d086b4d0c11e813fbeaabdf590adc377fccf5f0e4c4d03f7/image-20250415-122332.png?cb=c1ed719f0c86a2461f320cccfd285f1a) --- language: "en" --- # April 2026 ## Clockwork Rovo agent is here 🔥 Time and financial data contain critical insights into how work and budgets are distributed across projects, teams, issues, and time periods. However, accessing these insights has typically required manual reporting, filtering, and analysis. The **Clockwork Pro Rovo Agent** introduces a conversational way to explore this data. You can now ask questions directly, such as: * Compare project costs across a specific period * Analyze month-over-month spend for a project * Identify least profitable projects * Evaluate cost-to-rate efficiency * Break down time spent on different types of work * Review individual billable contributions * Model "what-if" scenarios like rate changes Instead of relying on static reports, teams can get immediate answers in real time. This enables faster decision-making, encourages deeper exploration, and makes insights accessible exactly when they're needed. [Clockwork agent.mov](https://docs.herocoders.com/__attachments/a_98557373250b62302ddac0e40ead03361dc5687b53d5c750920bffc7174c5b62/Clockwork%2520agent.mov.md) ## Coming Soon: ### Timesheet Approvals! --- language: "en" --- # August 2024 ## Strict Timers Mode: Timers Aligned with Working Hours and Time Off Decide how you want your timers to calculate time spent on tasks. Now, you'll have two options. [The new timer mode](https://docs.herocoders.com/clockwork/how-time-spent-is-calculated-by-strict-timers-with) has been introduced to consider users' working hours and holiday schedules, so that you don't have to worry about it. In cases where the timer starts and stops on different days, the timer keeps recording, but doesn't start calculating the time until the next working day starts. During this time the timer's status displays as **On Hold**. ![Long running timer.png](https://docs.herocoders.com/__attachments/a_266b44009e4e99bd5ff215b3137e55f0d4667c383f14e8299d6dcd2bc53ce31a/Long%20running%20timer.png?cb=32356d61544b6eb033bfb963da6f81a0) Automatic timers [Learn more](https://docs.herocoders.com/clockwork/how-time-spent-is-calculated-by-strict-timers-with) about the new timer mode! ## Add Clockwork Reports to your Jira Dashboard 📊 Add any of your Clockwork reports to your Jira Dashboard to see the data at a glance! ![Clockwork Report dashboard.gif](https://docs.herocoders.com/__attachments/a_27978a29b7f050672ae4892753d020c1a42024e7c0bcbd113058fa63b82ac4dc/Clockwork%20Report%20dashboard.gif?cb=99bf614fc5a5be1fd24117dcf6cd3a24) Clockwork Report dashboard gadget ## Improvements to Worklogs Summary Dashboard Gadget Group data by worklog attributes and custom fields, such as billable/non-billable or work type. You can now filter the gadget to show only data for certain projects. ![Worklogs Summary breakdown.png](https://docs.herocoders.com/__attachments/a_3afa874eed5a023e527c378662d95a54c36bef8dc72b02cbe8c92079720465b4/Worklogs%20Summary%20breakdown.png?cb=badfe0c4bbacc38865ce942eb160cd3c) See the split of your time spent ## Add Fields as Columns to your Timesheets Add Original and Remaining Estimates, Components, Current Status or Label as a column instead of a breakdown. ![Fields as columns.png](https://docs.herocoders.com/__attachments/a_619466572115055a646115a27d7efbe5d17ae5505ead6ee285d03cbf88e2ab42/Fields%20as%20columns.png?cb=7f213b9e94dece490e2fce26ac4d4041) Fields as columns in the Timesheet view ## New Clockwork Timesheet Permission The previous Timesheet permission has been renamed to **Clockwork Admin** to reflect the variety of accesses it provides: * Global and Project Timesheets, * Reports, * Timers, * API, * Billing Periods * Teams We have now introduced a new **Clockwork Timesheet** permission that only gives access to Global and Project Timesheets, Reports, and API so you can better manage access to Clockwork features within your organization. ![Clockwork permissions.png](https://docs.herocoders.com/__attachments/a_0138f7a5e87ce33f7b596397830039bd3fa41631419b9e228048a647e85b4e43/Clockwork%20permissions.png?cb=736ed68fba923f1ce6e63767b4f5d92d) New Clockwork Timesheet permission ## Clockwork Visibility Settings You can now decide whether you want the Clockwork Item view to appear in the main Item view or the right-hand pane only. ![visibility.gif](https://docs.herocoders.com/__attachments/a_b2bcd8ecd3f49d9631143d06a7571f638f175e648957b7a14137f692ea8e1b72/visibility.gif?cb=343389d189dfe276769896fd2c51169d) Visibility settings ## Improved Start Time Editing The start time editing has been improved with smaller increments to select from. To edit the start time, just select it or start typing. ![Start time edition.png](https://docs.herocoders.com/__attachments/a_4c0c34107b040bb9a8c79da87b6843611fa1cebfbb21c621e71d37d96448b238/Start%20time%20edition.png?cb=6a3ab2c6169f6bd38a0b8c293df75db2) Select or type in the start time --- language: "en" --- # Automatic Timers ## How Automatic Timers Work When [automated timers](https://herocoders.atlassian.net/l/cp/daSFSPP6) are enabled, Clockwork records the time an assignee has a work item in an [active status](https://herocoders.atlassian.net/l/cp/qvTNmiDP). Automatic timers ensure that all work is logged without users having to take any action. See how our new, improved [strict timer mode](https://docs.herocoders.com/clockwork/how-time-spent-is-calculated-by-strict-timers-with) calculates time and takes into account users' Working Hours and Holidays. ## Automatic Timers Settings ### Timer modes You can choose between two time tracking modes: * [Flexible mode](https://docs.herocoders.com/clockwork/how-time-spent-is-calculated-by-flexible-timers) (recommended for teams with flexible working hours) * [Strict mode](https://docs.herocoders.com/clockwork/how-time-spent-is-calculated-by-strict-timers-with)(recommended to for teams with fixed working working hours) To set the time tracking mode: 1. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **Time Tracking** tab. 2. User the radio buttons to indicate whether or not you want to use Strict or Flexible timers ![Flex.png](https://docs.herocoders.com/__attachments/a_6d6e6000866b5d524dc9ac5376142b0f3871b81777393e60ea9a9a642de6def0/Flex.png?cb=2e4ab746921a5ae99ab62ad53a51a2b6) ### Active Statuses When automatic timers are enabled in space, the timer will start whenever an item has an assignee and is transitioned into an active status. The timer will stop when the item becomes unassigned or is transitioned to an inactive status. Which statuses are considered active can be set at either the global or the space level. #### Set Global Active Statuses To change the active statuses, navigate to: 1. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **General** tab. Scroll down to **Active statuses** and click **Configure active statuses**for the appropriate space. 2. Click the **Override status categories** radio button. Then drag the desired statuses to the Active column. ![Drag.png](https://docs.herocoders.com/__attachments/a_415f4d2aaaa08c11b4c333046e7822a17138e00d379ba09fa0a8b0b6d7989873/Drag.png?cb=3e2887f171080abaabab8895e2b9573b) #### Set Active Statuses for a Specific Space To change the active statuses, navigate to: 1. Nnavigate to **Space Settings \> Apps \> Clockwork Configuration** and select the **General** tab. 2. Click the **Override status categories** radio button. Then drag the desired statuses to the Active column. ![ProjStat.png](https://docs.herocoders.com/__attachments/a_8fb588e6c7287efc154e59784d1f824ba128a4536394dbed5fc8945fb13c0666/ProjStat.png?cb=2d6a258975a65702f4aa78eddcdd3aa3) ## Viewing Automatic Timers on Work Items Time logged automatically will be shown in the Clockwork UI, which will also indicate if there is currently a running timer. ![AutoTimer.jpg](https://docs.herocoders.com/__attachments/a_79d05eb0deccc57404711c0d98a78d1a3c27b6b5b6976b04f44901c928955d26/AutoTimer.jpg?cb=2ab64d270ac3931d9486ee1c76c4b0de) You can also view running timers by navigating to**Apps \> Clockwork** and selecting **Timers**from the left nav bar. --- language: "en" --- # Billing & Invoicing ## Tracking Billable Time Depending on how granularly you want to track your billable time, you might want to do so: * Using a [Jira custom fields](https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/) (adding a Billable field to each work item) * Using [Clockwork worklog attributes](https://docs.herocoders.com/clockwork/worklog-details#WorklogDetails-WorklogAttributes) (setting up billable attribute on each worklog) ## Tracking Time against Customer Accounts Similar to the Billable attribute, you might want to track the customer account for tasks or worklogs. As above, you can do this by creating either a Jira custom fields or a Clockwork worklog attribute. ## Set Costs and Rates for Each User To set up the currency displayed in your reports: 1. Ensure there is a user/group/role with the **Clockwork Budgeting Access** global [permission](https://docs.herocoders.com/clockwork/manage-permissions#ManagePermissions-ClockworkBugdetingAccess(BETA)). Only users with this permission can access Clockwork costs, rates, and revenue reports. 2. Log in as a Jira administrator and navigate to **Jira settings \> Apps \> Clockwork configuration \> General \> Budgeting.** 3. Use the the dropdown to select the appropriate currency. ![Budget.png](https://docs.herocoders.com/__attachments/a_be6db389ed584ca69ec3c67012acd80df915bd38ab2ed627fdd162d51d6fe0aa/Budget.png?cb=b5388cbf8403e1284a5deccc95da1031) 4. Navigate to **Apps \> Clockwork \> Teams and Users.** ![Screenshot 2025-07-23 at 5.19.49 PM.png](https://docs.herocoders.com/__attachments/a_5fd70cae975e67cc62c1531ff66feccb9fc1c550b963858636754a6f112a356a/Screenshot%202025-07-23%20at%205.19.49%E2%80%AFPM.png?cb=688d7c253129afffb27aeda83e80e35d) 5. Click on the **Add user config** button and select the user for whom you want to configure costs and rates. 6. Enter the **Hourly Cost** and the **Hourly Rate** for the user. ![Screenshot 2025-07-23 at 5.23.50 PM.png](https://docs.herocoders.com/__attachments/a_151d2bf3595afb769b0c96241aa1d2d2ec3aa3393fdc6fcfb6ff7514bff44725/Screenshot%202025-07-23%20at%205.23.50%E2%80%AFPM.png?cb=d9703f4b40ace4b53f9bc82b7bb91c2e) 7. Click **Save**. 8. Repeat steps 4 -- 7 for each user. [Learn more](https://docs.herocoders.com/clockwork/cost-rate-tracking#Cost&RateTracking-Settingupcosts&rates) ## Define your Billing Periods and Disable Worklog Edits when the Period is Closed Billing Periods allow you to configure a timeframe and define a point at which users are no longer permitted to add, edit, or remove worklogs for that timeframe. This is useful for ensuring accurate invoices and payroll. Clockwork allows you to decide: * The increment of your Billing Periods: weekly, bi-weekly, monthly, or other, * If the Billing Period should close automatically at a certain date and time, or if you prefer to do it manually after reviewing the timesheets. * Who should be able to edit worklogs even when a billing period is closed To create Billing Periods, navigate to the Billing Periods tab in the left nav bar and click **Add.** ![Screenshot 2025-07-24 at 10.47.22 AM.png](https://docs.herocoders.com/__attachments/a_7cd9fa8addb97f49c88aea4a39a97a069d332c46c6a8a7b4cf1532dcaaa8eae8/Screenshot%202025-07-24%20at%2010.47.22%E2%80%AFAM.png?cb=6ce4afd97563183ab7371d562c86c6a4) [Learn more](https://docs.herocoders.com/clockwork/billing-periods) ## Export your Timesheet to Create an Invoice You can easily create an invoice from the information recorded in Clockwork. To create an invoice\> 1. Navigate to Apps \> Clockwork \> Timesheet. 2. Set the appropriate filters (Billable, Customer, Date frame, etc.) 3. Click on the **$** icon and select **Rate.** 4. **Export** the timesheet and format it as an invoice. With [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview), you can download your reports in three different formats: worklogs, timesheets, or totals. The Worklog export format allows you to select which fields should be displayed in your exported file, including Jira custom fields. Your exported files can be used to create an invoice or shared with your customers for transparency. ![Screenshot 2025-07-24 at 10.55.25 AM.png](https://docs.herocoders.com/__attachments/a_7cecee7b84e31b783ae4003de31e84cf73d0e08489ede491c4e7ffc8468ed16c/Screenshot%202025-07-24%20at%2010.55.25%E2%80%AFAM.png?cb=6e6a8b294a8c67eca538851d45c77bbd) [Learn more](https://docs.herocoders.com/clockwork/export-timesheets-worklogs) --- language: "en" --- # Billing Periods This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). This feature requires [Clockwork Timesheets Access](https://docs.herocoders.com/clockwork/manage-permissions.md) permission. Important notes: * To make it work, you need to have Clockwork Pro enabled as the [Time tracking provider](https://docs.herocoders.com/clockwork/set-clockwork-as-the-time-tracking-provider.md), * Any 3rd party actor using Jira REST API directly can bypass the restrictions on locked worklogs, * The locking restrictions can also be bypassed by using the Jira mobile app. Billing Periods give you the ability to configure a timeframe and define a point at which users will no longer be permitted to add, edit, or remove worklogs for that timeframe. This is useful for ensuring accurate invoices and payroll. Clockwork allows you to decide: * The increment of your Billing Periods: weekly, bi-weekly, monthly, or other, * If the Billing Period should close automatically at a certain date and time, or if you prefer to do it manually after reviewing the timesheets. ## Create a Billing Period To create a Billing Period: 1. Navigate to **Apps \> Clockwork** and select **Billing Periods** in the left nav bar. 2. Click **Add.** 3. Select the **Period start** and **Period end** dates, optionally you can select the time. The dates and times use the Timezone set up in the [Working Hours](https://docs.herocoders.com/clockwork/working-hours)Global Settings. 4. If you want the Billing Period to automatically close (become locked so that users will no longer be able to add, edit or delete worklogs for the Billing Period) on a certain date and time: 1. Check the **Auto close?** checkbox. 2. Set the date and time when changes will no longer be allowed. 3. Click **Save**. 5. Click **Save.** ![image-20230616-130115.png](https://docs.herocoders.com/__attachments/a_612f5d44e6abf7b0f56a467f5156a3df57d05a3b96ce07278c8910b60502a33c/image-20230616-130115.png?cb=7af5c9e184b696c655ec675ed3de9ee2) ## Editing Billing Periods To edit an existing billing period: 1. Navigate to the billing period (**Apps \> Clockwork** and select **Billing Periods**). 2. Click on the **Pencil icon.** ![EditPeriod.png](https://docs.herocoders.com/__attachments/a_36facdbc191c18a5e0049c1f33ff6cd8483502aa5057ecfb1a76426386c8c6e2/EditPeriod.png?cb=4b0517b7795c2b006c355334f0962a2a) 3. Adjust the **Period start** , **Period end** and **Auto close** dates as needed. 4. Click **Save**. 5. Click **Save**. ## Manually Lock and Unlock Billing Periods You also can lock and unlock Billing Period manually. This is useful when a user needs to make a correction on their timesheet for a Period that is already closed. To lock/unlock a Billing Period: 1. Navigate to the billing period (**Apps \> Clockwork** and select **Billing Periods**). 2. Click on the **padlock icon** next to the Period. The icon will indicate if the Period is open or locked. Clicking on the icon to change the locked/unlocked state. ![Lock.png](https://docs.herocoders.com/__attachments/a_c8dd2248af6f9b74e95582b0b93d43b9f04487d27c09c57bc629ae7d1a6b76d9/Lock.png?cb=7f076f5b15c1d7fa0013a12a80acd4d3) When a user tries to add, edit or delete a worklog within the locked Billing Period, the action will be blocked and they will be notified that the Billing Period is locked. ![image-20230616-141537.png](https://docs.herocoders.com/__attachments/a_5efddf76f5160cbf038b3b7ac6a291afe39d4ef1d128b6a6d7f68066808963ba/image-20230616-141537.png?cb=f7b1fae27f2a1dd1bc0f21653c349747) ## Grant Permission to Users to Edit Worklogs in Closed Periods You might want to allow certain usersto log, edit or delete their worklogs, even when a billing period is locked. To grant this permission: 1. Navigate to the Billing Periods page (**Apps \> Clockwork** and select **Billing Periods**). 2. Begin typing the indicated user's name in the **Global Exemptions**field. 3. Select the user. 4. Click **Save**. ![Screenshot 2025-06-02 at 4.52.47 PM.png](https://docs.herocoders.com/__attachments/a_8751bbc30197826ad3ad1fa90a15984b90eae18cca2bf1f24dca12565d33d532/Screenshot%202025-06-02%20at%204.52.47%E2%80%AFPM.png?cb=57482a8d9fee487609fe943ece267b20) ## Deleting Billing Periods To delete a Billing Period: 1. Navigate to the billing period (**Apps \> Clockwork** and select **Billing Periods**). 2. Click on the Trash**icon.** 3. Click **Delete**. ![Screenshot 2025-06-02 at 4.42.15 PM.png](https://docs.herocoders.com/__attachments/a_a113ff2174b9ef7d78aacfa727e0e2a2047184ec12bb6afcbbe795644890fe5d/Screenshot%202025-06-02%20at%204.42.15%E2%80%AFPM.png?cb=3dbd4570c78084cdf7090145cbbc965a) --- language: "en" --- # Block Time Logging on a Specific Status ## Set a New Workflow Property You can set a workflow property to ensure that users can't log time on a specific status in your workflow. This is useful for preventing users from logging time on closed work items. 1. Go to **Space settings \> Workflows**. 2. Click**Edit workflow.** ![Screenshot 2025-11-12 at 12.01.22 PM.png](https://docs.herocoders.com/__attachments/a_5eb2de7ef23ad169bd016c3f9d721c5cab5c0478c09e55d63515b8047b866a3f/Screenshot%202025-11-12%20at%2012.01.22%E2%80%AFPM.png?cb=8610d4482978250b03d516b96cd2f238) 3. Select the **Status** where logging should be restricted and click the **Properties +** sign. ![Plus.png](https://docs.herocoders.com/__attachments/a_0c187165976ddaf371a14ea7bde2cb1c6c3a6fe18113d2681b0c236012772973/Plus.png?cb=dff8472ad40a11f24105c91d93f14e2c) 4. Complete the form for the property: 1. Key`jira.permission.work.denied` 2. Value **True** ![Props.png](/__attachments/a_5dc8ffd3ee01767ec50bba630a7d76e7e52ff29d4c3c2c7c1a08b889e8240718/Props.png?cb=94007bdcc8e34b2edb081fa620af32b9) 5. Click **Save**. 6. Click **Update workflow** to save the changes. ![Update.png](https://docs.herocoders.com/__attachments/a_5c6e08a54b266cf4bd34ec78e172b7f482122db958592d8ad5d4d3d9758a45be/Update.png?cb=4483f323c71885ec33e1cfe07ae29213) --- language: "en" --- # Budgeting This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). You can define what currency is used in Clockwork Cost \& Rate tracking. 1. Log in as a Jira administrator and navigate to **Jira settings \> Apps \> Clockwork configuration \> General \> Budgeting.** 2. Use the the dropdown to select the appropriate currency. ![Budget.png](https://docs.herocoders.com/__attachments/a_4eeddd461902e97476f9bba8c9a6a948f0c7535e986cda098e2135466fb3848c/Budget.png?cb=b5388cbf8403e1284a5deccc95da1031) --- language: "en" --- # Calendar Settings Clockwork allows you to set up your organization's preferred Date Format and First Day of the Week. These settings apply throughout the Clockwork UI, including My Work (Calendar and Timesheet), Timesheet, Reports, Log Work dialog, and Work Item View. To configure calendar settings: 1. Log in as a Jira administrator and navigate to **Jira settings \> Apps \> Clockwork configuration \> General \> Calendar.** 2. Use the radio buttons to select if you want the first day of the working week to be Sunday or Monday. 3. Use the radio buttons to select the date format that will be used in date pickers, timesheet and worklog lists. ![Calendar.jpg](https://docs.herocoders.com/__attachments/a_c49615a2371adb2bbead94c92fbf83e77bc232ae32b328cf4fdc4b38a9bc23f4/Calendar.jpg?cb=8b8ddc42c889e73aa48373240e5d55ab) --- language: "en" --- # Clockwork Customization Example: Send Email When Worklog Created This automation rule checks for manually-created worklogs and sends an email to notify manager/designated user. 1. Navigate to **Space settings \> Automation.** 2. Click **Create Rule \> Create rule from scratch**. 3. Select **Work Logged** as the trigger. 4. Click**Next.** 5. Select the **Send Web Reques**t action. 1. Web Request URLs - **Remember to correct your Jira URLs** https://your_jira_url.atlassian.net/rest/api/3/issue/{{triggerissue.key}}/worklog/{{worklog.id}}?expand=properties 2. HTTP method - GET 3. Check the **Delay execution of subsequent rule actions until we've received a response for this web request** box. 4. Add a header. Here you need to create the API token. It can be done [on this Jira page.](https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/) Next, you need to encode it in Base64. You can use this [page to do that](https://www.base64encode.org/). The value to encode should have the format: **your@email.adress:API_Token** 1. Key - Authorization 2. Value - In value please put "Basic encoded_Base64_token" (without quoting) 3. ![image-20240307-114847.png](/__attachments/a_1883e335e3e5a45f34e7581b2e945cb1be0ea0cacbdc7320e6fc5ca02e9d4611/image-20240307-114847.png?cb=68b66b20f833e0573e8c5730c4bb2bcd) 6. Add {{smart values}} condition: 1. First value: **{{webResponse.body}}** 2. contains 3. Second value: **tracking_mode=manual** 7. Add Action: Send Email 1. Configure it as you prefer. It can be used to inform the manager, or ticket assignee that a user created worklog manually, instead of using timers. ![image-20240307-115414.png](https://docs.herocoders.com/__attachments/a_f34c80adc89015c28b773a51e0a5363c8540ae5387ab58e8d0d34babab33bcac/image-20240307-115414.png?cb=95cc22239fe3a59c40bd7fdbbc7c4267) The completed automation rule should look like this: ![image-20240307-115539.png](https://docs.herocoders.com/__attachments/a_61c8008c6f62d14d570de9c656be2f778a1ea912e56cb0f8cf838e874142bb7f/image-20240307-115539.png?cb=40cb9cfcd8f02595899bf49a4324b1fd) --- language: "en" --- # Clockwork Financials & Billing * [Cost \& Rate Tracking](https://docs.herocoders.com/clockwork/cost-rate-tracking.md) * [Billing \& Invoicing](https://docs.herocoders.com/clockwork/billing-invoicing.md) --- language: "en" --- # Clockwork Pages are Empty or Stuck at Loading If Clockwork is only showing empty pages, or your are getting an "App is not responding...." message, follow the steps below to troubleshoot. ![Zrzut ekranu 2020-03-23 o 14.23.46.png](https://docs.herocoders.com/__attachments/a_6e7f8623bf11aa2f55112ea29e68d22a2292b771f29bb7ec23f2f2afa8457a4d/Zrzut%20ekranu%202020-03-23%20o%2014.23.46.png?cb=83de249f320f3b3620d113f3eda03085) ## Ensure the DNS Is Working Type `https://clockwork-prod-2.herokuapp.com` into your browser. If you see either of the images below (or any other error page suggesting DNS doesn't work): 1. Try out alternative DNS service from Cloudflare [https://1.1.1.1](https://1.1.1.1/) as a temporary solution. 2. [Contact us](https://herocoders.atlassian.net/servicedesk/customer/portals) so we can investigate. |------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | ![Zrzut ekranu 2020-03-23 o 14.44.19.png](https://docs.herocoders.com/__attachments/a_307f12af056029f3b52a9e04503ac8573fef783b29e974f1ee470e696558f738/Zrzut%20ekranu%202020-03-23%20o%2014.44.19.png?cb=20508cb9ca00d3c51cc96405f594dd26) Chrome | ![Zrzut ekranu 2020-03-23 o 14.35.34.png](https://docs.herocoders.com/__attachments/a_587768ea9694e349dd822a8e68f8625671afc615d07ee2ac01875091aa9cf125/Zrzut%20ekranu%202020-03-23%20o%2014.35.34.png?cb=078cf5df899a7646ba0cb8515acb6159) Firefox | ![Zrzut ekranu 2020-03-23 o 14.37.39.png](https://docs.herocoders.com/__attachments/a_914c60dda6d5386fe98a52d1e6d30a6018b578da7abc0acfdbe9292a58c05a37/Zrzut%20ekranu%202020-03-23%20o%2014.37.39.png?cb=d21b84b106b4a045d514dee8f28ff53c) Microsoft Edge | ## Check if the Browser Connects to our Servers Determining if a connection problem is caused by an error on our end or a blockage on your end can help resolve the problem faster. The instructions below are written for **Chrome**. However, you can use the "Developer Tools" from any browser to find the Network traffic. Then filter for Clockwork. 1. Go to **Developer Tools** . ![One.png](https://docs.herocoders.com/__attachments/a_7d0738aa3d2af9c8147df202e1e21c1328abfda94140487fca6cdecbbf7ceab3/One.png?cb=c32ca2c3c06c92168ee2a36cd69dcdd6) 2. Select the Network tab and reload the page. Then filter by **clockwork** . :two: The 200 Status Code indicates that the first request (to Jira) succeeded. :three: Below is the request done to our servers: :four: ## Potential Problems ### Status shows 50x This means our service encountered an internal error and we should already be working to fixing it. However, if the problem persists, please [contact our support](https://herocoders.atlassian.net/servicedesk/customer/portals). ### Status shows ERR_TUNNEL_CONNECTION_FAILED This means that your proxy server is blocking requests to our servers. Please contact your IT support or ISP and ask them to whitelist: * ` https://clockwork-*.herokuapp.com` * `https://*.clockwork.report` ### Any Other Error Please [contact support](https://herocoders.atlassian.net/servicedesk/customer/portals). --- language: "en" --- # Clockwork Pro Rovo agent ## Clockwork Rovo agent is here 🔥 Time and financial data contain critical insights into how work and budgets are distributed across projects, teams, issues, and time periods. However, accessing these insights has typically required manual reporting, filtering, and analysis. The **Clockwork Pro Rovo Agent** introduces a conversational way to explore this data. You can now ask questions directly, such as: * Compare project costs across a specific period * Analyze month-over-month spend for a project * Identify least profitable projects * Evaluate cost-to-rate efficiency * Break down time spent on different types of work * Review individual billable contributions * Model "what-if" scenarios like rate changes Instead of relying on static reports, teams can get immediate answers in real time. This enables faster decision-making, encourages deeper exploration, and makes insights accessible exactly when they're needed. To open the agent, just search in the Rovo agents list the **Clockwork Timesheet** agent or click **Ask AI** from the Timesheet page. Questions you ask in the agent, will impact the Timesheets settings on the left. Clockwork Timesheet agent is availble on the latest Clockwork version for customers on Jira plans that include Rovo. As it uses Atlassian's Rovo AI, we recommend independently verifying the insights provided before taking any critical actions based on them. [Clockwork agent.mov](https://docs.herocoders.com/__attachments/a_9483e50e47d1950c3b910182bdb7b5ba4a3c633bb6ef86eaf81045ef70013f6d/Clockwork%2520agent.mov.md) --- language: "en" --- # Clockwork Pro vs Clockwork Lite ## Upgrading You can upgrade from Clockwork[Lite](https://marketplace.atlassian.com/apps/1220750/clockwork-lite-time-tracker-time-tracking-and-timesheets?hosting=cloud&tab=overview) to [Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-pro-for-jira-time-tracking-and-timesheets?hosting=cloud&tab=overview) or downgrade from Pro to Lite without losing the worklogs data. Worklogs in Clockwork are synchronized with native Jira worklogs. [Learn more](https://docs.herocoders.com/clockwork/upgrading-and-downgrading-between-clockwork-apps-f#UpgradingandDowngradingbetweenClockworkApps(Free,LiteandPro)-UpgradingfromtheLegacyFreeversiontoClockworkLite) | **Feature** | **Clockwork Pro** | **Clockwork Lite** | |---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | **Track Time** | | | | Use Automatic or Manual Timers Set [automatic timers](https://docs.herocoders.com/clockwork/automatic-timers) that run whenever a work item with an assignee is in an Active status or allow users to [start and stop timers](https://docs.herocoders.com/clockwork/manual-timers) on a Jira work item manually. ![AutoTimerStarted.png](https://docs.herocoders.com/__attachments/a_db66f658387b5168988c48267923c2b3f892b268876e93c779d7140368a92b86/AutoTimerStarted.png?cb=63543370c4858ae9fb5086651d32f449) Automatic timers ![Start.jpg](https://docs.herocoders.com/__attachments/a_9aece35d1445231a6a8f8c74e62c01117782181bbec460b09237349be77f5ab8/Start.jpg?cb=077fc9f94e913adc512928ccafb0625a) Manual timers [Learn more](https://docs.herocoders.com/clockwork/understanding-timers-vs-worklogs) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Manually Create Worklogs Add time from the Work Item or Timesheet view manually. Use the detailed form or quick add. ![Log work filters.png](https://docs.herocoders.com/__attachments/a_a5a3b493126ce2177dbddff0f37b12964bc9fbe115e673e30d7b9aed3ee0cf78/Log%20work%20filters.png?cb=38ea14d4daf882edd790de929eb3b96c) Manually adding worklogs in Clockwork ![quick add and edit worklogs.png](https://docs.herocoders.com/__attachments/a_3f93e429ae02ef76a4c011443f66398c07815efcf2b0305906163f418d6399df/quick%20add%20and%20edit%20worklogs.png?cb=847da27af2fb10a583123e2e1ea84a16) Quick Add [Learn more](https://docs.herocoders.com/clockwork/creating-worklogs#CreatingWorklogs-CreatingWorklogsfromanIssue) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠️ Without the ability to filter for [Internal activities](https://docs.herocoders.com/clockwork/internal-activities) | | View \& Add Time from My Work view Users can view, add and edit their time in the My Work tab from the Timesheet or Calendar view. ![MyWork.png](https://docs.herocoders.com/__attachments/a_df176a0d77183922b4b1fde35038dc3ecc39ae38c311d20138858943fda3427a/MyWork.png?cb=cc70a2782a70681a7acfc2d50d8daf11) My Timesheet view ![Drag and drop recent issues into your Calendar.gif](https://docs.herocoders.com/__attachments/a_cdc990c6726150624e8719fd74ed632d466e088a8d7ad96548b4b83c5f297de3/Drag%20and%20drop%20recent%20issues%20into%20your%20Calendar.gif?cb=8857ef6e6e4f9a70817c3369e620a6d4) Calendar view [Learn more](https://docs.herocoders.com/clockwork/my-work-timesheet-calendar-views) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠️ Calendar view has limitations. * copy-paste worklogs, * repeat worklogs, * calendar integrations (Google or Outlook), * drag and drop recent work items are not available in this version. | | Create Worklogs from your Google or Outlook Calendar Events Integrate your Clockwork Calendar View with your Google or Outlook Calendar to view your scheduled events and quickly report time spent on them. ![My Work view - listing new.png](https://docs.herocoders.com/__attachments/a_bb05d034039157f7c46e07eb8f787f1e041d8916ea781b19cd7eca18d3aeee68/My%20Work%20view%20-%20listing%20new.png?cb=011e0481348c891343ec4399c88c4aef) Calendar Events [Learn more](https://docs.herocoders.com/clockwork/creating-worklogs#CreatingWorklogs-GoogleCalendarIntegration) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Log Work for Others Allow selected users (e.g., scrum masters, space leads, etc.) to log work on behalf of their team members. ![Others.png](https://docs.herocoders.com/__attachments/a_256751461e0c64b3f937bd676c04ccbec6923e9ab4acffb0e6ce371470eecb5c/Others.png?cb=25ed6284d8f46d1d57d3b6e887e2e537) Log work for others [Learn more](https://docs.herocoders.com/clockwork/log-work-for-others) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Log time to non-project related work Track your team's time spent on internal, more generic activities such as daily stand-ups, weekly meetings, admin, lunch breaks, or leave. Internal Activities in Clockwork can be filtered for on the Timesheet and in the Log Work dialog. ![Screenshot 2025-05-18 at 2.45.41 PM.png](https://docs.herocoders.com/__attachments/a_63c6faeaf6d507a243d173ba3c7f72e0ade669ce01a2f63afafcefd9ccc72912/Screenshot%202025-05-18%20at%202.45.41%E2%80%AFPM.png?cb=ceaddbd934e24e92e5354de459a2ddb4) [Learn more](https://docs.herocoders.com/clockwork/internal-activities) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | **Timesheets \& Reports** | | | | Timesheet Filters \& Breakdowns You can filter or breakdown your timesheets by multiple factors including spaces, users, teams, epics, work item types, custom fields, versions, custom worklog attributes and many others. ![Filter options.png](https://docs.herocoders.com/__attachments/a_cfa23d873513120a936e2272f57ca039007dd1211d97f026dbdf11e7d5aef101/Filter%20options.png?cb=7c5bcd8955efd5d64d09c57eaa0632f6) Filtering options [Learn more](https://docs.herocoders.com/clockwork/timesheets) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠ No filtering or breakdown by custom fields, [worklog attributes](https://docs.herocoders.com/clockwork/worklogs#Worklogs-WorklogAttributes), [teams](https://docs.herocoders.com/clockwork/teams), [outliers](https://docs.herocoders.com/clockwork/compare-worklogs-to-working-hours#CompareWorklogstoWorkingHours-FilterforOver/UnderTimeWork), [internal activities](https://docs.herocoders.com/clockwork/internal-activities) or [advanced work item hierarchies](https://docs.herocoders.com/clockwork/timesheets#Timesheets-AdvancedIssueHierarchy) | | Save The Timesheet as a Dynamic Report Save a timesheet as a report to avoid entering the parameters, filters, and breakdowns each time. ![Reports.png](https://docs.herocoders.com/__attachments/a_5c24c0623d9c59d4be1d50db77532d4c5ad0c157aa7fc08f05ea0f94fb28a203/Reports.png?cb=b0fee9627fd0b57a2dc18da0435ffed5) Saved Reports [Learn more](https://docs.herocoders.com/clockwork/reports) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Compare Estimates to Time Spent Add Time Spent, which will automatically calculate the Remaining Estimate. Edit the Remaining Estimate whenever you need. See the progress of your tasks by comparing Estimates to the actual Time Spent. ![Timesheet view 2.png](https://docs.herocoders.com/__attachments/a_d415b026595a8bf2770a85eeee94094653b62e399186f6f9111a777e3dd2c8a1/Timesheet%20view%202.png?cb=b20cb27d2e33a4bc88c61d5bc0021f75) Compare Estimates with Time Spent [Learn more](https://docs.herocoders.com/clockwork/timesheets#Timesheets-ActualTimeSpentvsEstimate) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠️ Without the Estimate vs Time Spent comparison in the Timesheet view | | Customize Worklogs Add custom attributes to your worklogs to capture detailed information. Use it to slice and dice data in your Timesheet Reports for better insights. ![image-20230410-130324.png](https://docs.herocoders.com/__attachments/a_01ec02ee6af81ac0f262d7ac683161d641b6e551d252eabe401f20c8d72dae35/image-20230410-130324.png?cb=52d44369f65a2a49bc0d6c510652beac) Worklog attributes/tags [Learn more](https://docs.herocoders.com/clockwork/worklogs#Worklogs-WorklogAttributes) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Export a Timesheet You can download any timesheet or worklog to an Excel spreadsheet. ![Download.png](https://docs.herocoders.com/__attachments/a_64d46ab61d7338235b0ec1cfb555915e06b75c792dd2a58cde85c176adad2006/Download.png?cb=6e3ed812d43e672e1ac3f27422527ac1) Export data [Learn more](https://docs.herocoders.com/clockwork/export-timesheets-worklogs) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠ Worklogs only | | Dashboard gadgets Add Clockwork Worklogs Summary gadget to your dashboard to see the split of time on a chart. Try the Clockwork Report gadget to see a saved Timesheet Report in your Jira dashboard. ![Clockwork Report dashboard.gif](https://docs.herocoders.com/__attachments/a_e6737581a65756a79ff5647bc68104efb9e5c6e57f33099dd3d435bd3480cc49/Clockwork%20Report%20dashboard.gif?cb=99bf614fc5a5be1fd24117dcf6cd3a24) Clockwork Dashboard Gadgets [Learn more](https://docs.herocoders.com/clockwork/dashboard-gadgets) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Clockwork Rovo Agent You don't have to even run reports anymore. You can ask from anywhere in Jira about time logged, cost, revenue and profitability of your projects. | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | **Team Management** | | | | Compare Worklogs to Working Hours Compare logged work to the configured Working Hours to highlight if users are working more/fewer hours than expected. ![OrangeText.png](https://docs.herocoders.com/__attachments/a_372e1e47536fb1e9d381317d03612c2b336be72ec1227d71b2cb0906c9c79896/OrangeText.png?cb=8faa31dab682bcea56cdd807d75a6ac1) Comparing worklogs with individuals' working hours [Learn more](https://docs.herocoders.com/clockwork/compare-worklogs-to-working-hours) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | View who didn't log enough hours and notify them via email Use the Outliers filters to look for team members who didn't log the expected amount of time and send them a quick email reminder to update their timesheet. ![image-20230525-133157 (1).png](https://docs.herocoders.com/__attachments/a_3cdf205292bf353ac881de3ffda7017a352c01255637569be1e6844f6db3bc5e/image-20230525-133157%20(1).png?cb=85bf06530c77c6124968c7db130d6957) Customizable email notifications [Learn more](https://docs.herocoders.com/clockwork/email-notifications-to-users-who-missed-their-work) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Configure Working Hours at a Global, Project or User Level Clockwork timers use Working Hours to calculate the actual time a Jira Work item was being worked on. Clockwork timers will always use the most specific calendar available (assignee, then space, then global). ![WorkingHours.png](https://docs.herocoders.com/__attachments/a_0269f61196b36d79501082131b631b4e606bf836365882c7bac07cf44897f6da/WorkingHours.png?cb=dd356fb241866937912b79a547168adb) Working hours [Learn more](https://docs.herocoders.com/clockwork/working-hours) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠ Global only | | Holiday Schemes at a Global, Project or User Level Integrate Working Hours with Holiday Calendars so days off are not included in time worked calculations. ![Holiday calendars.png](https://docs.herocoders.com/__attachments/a_c2d789ea631f23b39bdb82b7f2ee9f2ea762af8e57a057533e91b62f068084ab/Holiday%20calendars.png?cb=9418bac3ff4e2e830caa15d26e75ce81) Holiday schemes [Learn more](https://docs.herocoders.com/clockwork/working-hours#WorkingHours-IntegratewithExternalCalendar) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Require Descriptions on Worklogs Make the description field mandatory on all worklogs. ![MandatoryDescript.png](https://docs.herocoders.com/__attachments/a_ae26f509526c923e3599b596fcb93c93374a2b3164b8cdff17d2375af5e91deb/MandatoryDescript.png?cb=e7474321de6084520328fe1f2dbf1f13) Require worklogs descriptions [Learn more](https://docs.herocoders.com/clockwork/worklogs#Worklogs-WorklogDescription) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Restrict Reporting Past or Future Time Limit options for logging future and/or past time. ![image-20230605-115223.png](https://docs.herocoders.com/__attachments/a_c5692d621b66eb618beeaef0c30c77afe27726da3b1ae818c547db2c30084580/image-20230605-115223.png?cb=d786f0f9b1dee52e618bc284068e92a6) Restrict time reporting in the past or future [Learn more](https://docs.herocoders.com/clockwork/worklogs#Worklogs-ReportingTimeRestrictions) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Create a Workflow Validator to Prevent transitions Use a validator to ensure that work was logged in a specific status in order for an work item to be transitioned. ![Validator.jpg](https://docs.herocoders.com/__attachments/a_349358f3dabc8593ed00a76571939f9dfdc69e55b93b28c03e862d733cc8e9e2/Validator.jpg?cb=13f04f397501cdb94c20df8a07f948ca) Validate time has been logged in a certain status [Learn more](https://docs.herocoders.com/clockwork/prevent-a-transition-if-no-time-logged#PreventaTransitionIfNoTimeLogged-CreateaWorkflowValidator) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Timesheet Approvals Approvals let your organization formalize a time-review workflow ![image-20260518-062742.png](https://docs.herocoders.com/__attachments/a_0645f30ffc568cf35250f24d7b3b5a63e11e714096a94c67102ad3604abc2bd5/image-20260518-062742.png?cb=1fc27e04af1ed2055c42ab95d3532d1d) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | **Billing, invoicing and budgeting** | | | | Costs \& Revenue tracking Gain real-time visibility into labor costs and space profitability. Set hourly costs and billing rates per user. ![Costs & Rates tracking.png](https://docs.herocoders.com/__attachments/a_0922c59f0a3f2929e1682df092f8d92734d66743b8aca2ce22b5a32c6002127e/Costs%20&%20Rates%20tracking.png?cb=14e151c68f6ee7d67af19ed90764fb21) Costs and revenue tracking [Learn more](https://docs.herocoders.com/clockwork/cost-rate-tracking) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Track Billable Hours Create a "Billable" work log attribute to track your team's billable hours. ![Revenue.png](https://docs.herocoders.com/__attachments/a_78497d72c0cb024331ab4d76b4319c6630b06fec96943759806dbc0976d2b444/Revenue.png?cb=739b7e872e445fa16719dc47d07fcb65) Track revenue [Learn more](https://docs.herocoders.com/clockwork/worklogs#Worklogs-WorklogAttributes) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Define Billing Periods to lock or unlock time edits after the billing is closed Define how often you want to work on billing and lock adding, editing, or removing worklogs within a locked billing period to ensure that your invoices remains correct. ![billing periods.png](https://docs.herocoders.com/__attachments/a_fba83e787bbdda7667bd31db118fc876ce7affa067271282e410a42c3637d4d3/billing%20periods.png?cb=00b2324d1ffb3bb55a81a15286e74045) Locking time edits with billing periods [Learn more](https://docs.herocoders.com/clockwork/billing-periods) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | **More Configuration Options** | | | | Enable for individual or all projects Easily enable Clockwork on all spaces. ![BulkToggle.png](https://docs.herocoders.com/__attachments/a_59488d3f7c464e1a9c263326c8e8c3aca8d37b6c833767094d0fdb6ca76f4ac8/BulkToggle.png?cb=7648e8df74831a196f5a85f446be94cb) Activate Clockwork on spaces [Learn more](https://docs.herocoders.com/clockwork/active-projects) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Enable per work item type Enable time tracking for all work item types or selected types only. ![IssueTypes.jpg](https://docs.herocoders.com/__attachments/a_d1a78f261716b414f6379635ab2840c9687812cdf1e3e81b8c0d8bf29ba14029/IssueTypes.jpg?cb=447980ccc3a7aad3e97312dd66751dcb) Work item types configuration [Learn more](https://docs.herocoders.com/clockwork/time-tracking#TimeTracking-Timetrackingisenabledforselectedissuetypes) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Use Automatic and/or Manual Timers Enable automatic timers, manual timers or both. Set it globally or on the space level. ![TimeTracking.png](https://docs.herocoders.com/__attachments/a_d72764f054010cec44a88bfa29db07ae6da09866bdba3543ab406024258ad83d/TimeTracking.png?cb=0d8a4602a037258cb0e4d56bd14512fa) Time tracking modes [Learn more](https://docs.herocoders.com/clockwork/time-tracking#TimeTracking-TimeTrackingMode) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ⚠ Global only | | **More Integrations with Jira** | | | | Search for Work Items with Running Timers or Work Items with Relative Accumulated Hours Use the **timerIsRunning** extension to find work items that currently have a running timer. The **allTimersInHours** extension returns a numeric value that can be used in relative expressions. ![TimerIsRunning.png](https://docs.herocoders.com/__attachments/a_52a8c7b32b25dead6f963af26f70294fd7a10d780e7fe59f2314649eca21ba04/TimerIsRunning.png?cb=71ef93a0b563e731612ecf31f448e57c) Running timers ![AccumulatedTime.png](https://docs.herocoders.com/__attachments/a_b6a75483b460fd0ba30b9c39ebf07ce253cf07d8ee7150a95df3236a22392f4e/AccumulatedTime.png?cb=a1c1e85bef7b55b8ef3066982800fb8b) Relative accumulated hours [Learn more](https://docs.herocoders.com/clockwork/jql#JQL-FindIssueswithaRunningTimer) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Search for Work Items by User and Timeframe Compatible with the Jira **worklogAuthor** expression; can be used to return work items that have been worked on by a given user. ![CurrentUser.png](https://docs.herocoders.com/__attachments/a_3b1734a5a6d4c7ff930ec6671b545e4b3ad274567361b97dd4503e1ab6dc83f9/CurrentUser.png?cb=c5f970ce8fd9c26ffc7795bd31583c64) Search [Learn more](https://docs.herocoders.com/clockwork/jql#JQL-FindIssuesbyUserandTimeframe) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Show Accumulated Time on Jira Board Cards Show the accumulated time on Jira boards for a quick view of how long the work item has been in progress. ![image-20210812-224255.png](https://docs.herocoders.com/__attachments/a_a0832465266e0a2ff1b4d18fd98117eba285a2325578c210a3b63e1504914f8d/image-20210812-224255.png?cb=73843f1ae15ec0343047b72e18c45f5e) Running timers accumulated time [Learn more](https://docs.herocoders.com/clockwork/agile-boards) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Show Time Spent on the JSM Portal Showing Time Spent to customers on the JSM portal demonstrates that you are working on the work item, even if you don't yet have any results to report. ![TimePortal.jpg](https://docs.herocoders.com/__attachments/a_389ca32a4945be7ef0aeb1866f6c179690aac2b9ddde72068dab41b34462b68e/TimePortal.jpg?cb=46eb0064372cc87932c2b26fad0a4e9e) JSM portal [Learn more](https://docs.herocoders.com/clockwork/jsm-portal) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | Access Timers and Worklogs via API Start or stop a timer or get Worklogs with work item details via API. ![Api.png](https://docs.herocoders.com/__attachments/a_f996a0169b4df6deaec5025b86cbd55fee9b5cde1ae7553c54e22ae9de7be2ba/Api.png?cb=ef5f2972f6fc8625efc62d4ee51134dd) API [Learn more](https://docs.herocoders.com/clockwork/use-the-clockwork-api) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) \*only Jira API | | Permissions Define who should have access to Timesheets, Reports, Teams, Billing Periods, and Timers or who should be able to log time on someone's behalf or edit Working Hours. ![Grant.png](https://docs.herocoders.com/__attachments/a_7a9c7dc5ec341067eae8a5c99e391ae48adc6449a4437555181361f128c17019/Grant.png?cb=bd8b42c8e2783a95e815b80cbcb5a7c7) Permission [Learn more](https://docs.herocoders.com/clockwork/manage-permissions) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://docs.herocoders.com/__attachments/a_9a284678a6266556216dd2c2a7e7b513bf30a2344276830f1875a17286b1d123/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | | **Security \& Support** | | | | Bug Bounty Program Participant in the Marketplace Bug Bounty program. ![BugBounty.png](https://docs.herocoders.com/__attachments/a_995285ad76c7f21cd2d6ba4f4db0d40cc0e875a25d39304986437fae51e01b93/BugBounty.png?cb=a4ca93813ec786df38685f58923fe49f) [Learn more](https://www.atlassian.com/licensing/marketplace#what-is-the-marketplace-bug-bounty-program) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Cloud Security Program Participant in the Cloud Security Self-Assessment Program. ![CloudSecurity.png](https://docs.herocoders.com/__attachments/a_c046c161b20626f8be018ead900f2a904bf9eac05d508a13b2b846b3a944deee/CloudSecurity.png?cb=d4e16f92da91a8f6268f6027264cdf96) [Learn more](https://developer.atlassian.com/platform/marketplace/security-self-assessment-program/) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Cloud Fortified Meets criteria of Atlassian's Cloud Fortified Program. ![Fort.jpg](https://docs.herocoders.com/__attachments/a_fb6e8ac9dc5f8269f613dbffebe4d6d98214eb16ec2eaeb2891b29eb721de1a0/Fort.jpg?cb=fa80ce7135f7fa89344d791187274939) [Learn more](https://www.atlassian.com/trust/marketplace?source=app-tile-badge) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | SOC2 Type II complaince Meets criteria of Atlassian's Cloud Fortified Program. ![image-20241210-110344.png](https://docs.herocoders.com/__attachments/a_f132874599b174992d40f206199054c927af679f99755a8d4311b2ddfc3f2f2e/image-20241210-110344.png?cb=34e8c8a49c778f69cc992912231934d0) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | 5-Star Support Fast and accurate support. ![Support.png](https://docs.herocoders.com/__attachments/a_b27b2ffddf3b81f5863e7885266fb91d9fecf8276becfeaa36edfa27140331d2/Support.png?cb=4ff0508b3bfd7fa97c4aa0de78616f3c) [Learn more](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=reviews) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://docs.herocoders.com/__attachments/a_46474ae7e72520f4d14fd6b1654a0ab5b025ab6fbf28aa17df2f53b90275d282/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | --- language: "en" --- # Compare Worklogs to Working Hours This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). Clockwork allows [Working Hours](https://herocoders.atlassian.net/l/cp/TW2FSrSw) to be set at a global, space, or user level. When working hours have been set, Clockwork can compare those hours to the total hours reported in worklogs. The user is given an hour of lee way, so only discrepancies of one hour or more are shown. You can see the discrepancy between planned working hours and reported hours by: ## Highlight Over/Under Time Work To highlight over/under time work: 1. Ensure that**Users** is the first breakdown option selected for the timesheet/report. 2. Cclick on the **Compare time reported** button. ![Outliers.jpg](https://docs.herocoders.com/__attachments/a_e98dc27f48c8b5af09ce5f52d4fc95f6dbda3dc6be42fb3ae1f926c38360848e/Outliers.jpg?cb=952590a1c1da7c22f280ce06668b69ae) When the accumulated number of hours for the day is *less than* the number of defined Working Hours, the text will be displayed in **orange**. When the accumulated number of hours *exceeds* the defined Working Hours, the text will be displayed in **red**. ![color.png](https://docs.herocoders.com/__attachments/a_605022cc807267b580412b7daf1d1258b63d0a0a70c699df271583a697adf5b1/color.png?cb=2c082a9bd18ec73dd0af56eb2dca6c11) ## Filter for Over/Under Time Work Clockwork allows you to quickly find team members who have logged more, or fewer, hours than their expected Working Hours on a daily or weekly basis by using the **Outliers filter.** ### Daily Outliers For daily Outliers, navigate to **Filter \> Outliers** and select between one of the options: * Overtime work \> 1h * Overtime work \> 2h * Undertime work \> 1h * Undertime work \> 2h This will show you all worklogs that are more than an hour off from the defined Working Hours, or only those that are off by 2 hours or more. As with highlighting, only discrepancies of one hour or more will be shown. ### Weekly Outliers For weekly Outliers, first, select a full week in the date range selector (depending on your [Calendar Settings](https://herocoders.atlassian.net/l/cp/M1L6BQb0) it should start on Sunday or Monday). Then, navigate to **Filter \> Outliers** and selectone of the options: * Weekly overtime work \> 5h * Weekly undertime \> 5h ![Outliers.png](https://docs.herocoders.com/__attachments/a_837747c8ede7b9ef4d9888068cfba3f22d2c8f3a51f31034f93916881197ea88/Outliers.png?cb=5ae3f9350548039cd3bb97721f7dc8f6) ![OT.png](https://docs.herocoders.com/__attachments/a_26f3799a345328625421038a1a2f0ed09d0f02adb27b24143dc553407e198db0/OT.png?cb=27defd15e9b4d143707d03cd7165abd0) ## Using Both Filters and Highlighting You can use both filtering and highlighting when looking for team members who logged fewer or more hours than expected. ![:warning:](https://docs.herocoders.com/__attachments/a_755878a146e242dba8139158f7bb268aea9c09f7eec3b4f87c59ca26dfe30d79/atlassian-warning?cb=14432459925d605e05cae2605cdfe666) Note that to see the highlights, **Users** needs to be the first breakdown option selected. Once you have the filters and highlights selected you can [save](https://docs.herocoders.com/clockwork/reports.md#Save-a-Timesheet-as-a-Report) your Timesheet Report so that you don't have to configure the report each time you want to view and [notify](https://herocoders.atlassian.net/l/cp/rzuMNWtH) your team about their missing time. ![image-20230525-073017.png](https://docs.herocoders.com/__attachments/a_4fdf63cda6803b56baef5d5033cb5b6b740916c2d34d9b72c6268aa95258232c/image-20230525-073017.png?cb=7fe432a785182661a9868a7f79d008e3) --- language: "en" --- # Configuring Clockwork Clockwork can be used straight away after the installation and doesn't require any configuration to start with but you might want to consider some of the options it offers to adjust it to the way your teams work. * [Enabling and Managing Clockwork Visibility on Jira Work Items](https://docs.herocoders.com/clockwork/enabling-and-managing-clockwork-visibility-on-jira.md) * [Set Clockwork as the Time Tracking Provider](https://docs.herocoders.com/clockwork/set-clockwork-as-the-time-tracking-provider.md) * [Active Spaces](https://docs.herocoders.com/clockwork/active-spaces.md) * [Active Statuses](https://docs.herocoders.com/clockwork/active-statuses.md) * [Timesheet Appovals](https://docs.herocoders.com/clockwork/timesheet-appovals.md) * [Active Work Item Types](https://docs.herocoders.com/clockwork/active-work-item-types.md) * [Timezones \& Working Hours](https://docs.herocoders.com/clockwork/timezones-working-hours.md) * [Calendar Settings](https://docs.herocoders.com/clockwork/calendar-settings.md) * [Visibility](https://docs.herocoders.com/clockwork/visibility.md) * [Budgeting](https://docs.herocoders.com/clockwork/budgeting.md) * [Manage Permissions](https://docs.herocoders.com/clockwork/manage-permissions.md) * [Time Tracking](https://docs.herocoders.com/clockwork/time-tracking.md) * [Worklog Details](https://docs.herocoders.com/clockwork/worklog-details.md) * [Internal Activities](https://docs.herocoders.com/clockwork/internal-activities.md) * [Holiday Calendars](https://docs.herocoders.com/clockwork/holiday-calendars.md) * [Teams](https://docs.herocoders.com/clockwork/teams.md) * [Billing Periods](https://docs.herocoders.com/clockwork/billing-periods.md) * [Mobile Version](https://docs.herocoders.com/clockwork/mobile-version.md) * [Jira Integrations](https://docs.herocoders.com/clockwork/jira-integrations.md) --- language: "en" --- # Cost & Rate Tracking This feature is only available in [Clockwork Pro.](https://marketplace.atlassian.com/apps/1219213/clockwork-pro-for-jira-time-tracking-and-timesheets?hosting=cloud&tab=overview) Clockwork empowers you to forecast revenue and get an overview of costs as you're running your projects, allowing you to gain better insights into which projects are profitable and how much to charge the customer. Defining hourly costs and (billing) rates per user allows you to: * Stay on budget by seamlessly monitor project labor costs alongside logged work * [Simply your invoicing](https://docs.herocoders.com/clockwork/billing-invoicing) with an easily configured, exportable report To define and see costs and rates, a user needs to be in a group with the **Clockwork Budgeting Access** global [permission](https://docs.herocoders.com/clockwork/manage-permissions#ManagePermissions-ClockworkBugdetingAccess(BETA)). Only users with this permission can access Clockwork costs, rates, and revenue reports. If you use [Portfolio by HeroCoders](https://marketplace.atlassian.com/apps/1220137/portfolio-by-herocoders-structure-ppm-for-jira-capacity?hosting=cloud&tab=overview&utm_source=doco&utm_medium=referral&utm_campaign=clk-doco&utm_content=cost-rate), you [add Cost and Rate columns](https://docs.herocoders.com/ppm/supported-fields) in your Portfolios. **Cost**is the amount you pay per hour of the user's time. Monitoring labor costs helps you keep your projects on budget **Rate**is the amount you will bill your customers for an hour of the user's time. Capturing rates in your timesheets allows you to forecast revenue and simplify your billing process. ## Setting-up Costs and Rates To set up the currency displayed in your reports: 1. Ensure there is a user/group/role with the **Clockwork Budgeting Access** global [permission](https://docs.herocoders.com/clockwork/manage-permissions#ManagePermissions-ClockworkBugdetingAccess(BETA)). Only users with this permission can access Clockwork costs, rates, and revenue reports. 2. Log in as a Jira administrator and navigate to **Jira settings \> Apps \> Clockwork configuration \> General \> Budgeting.** 3. Use the the dropdown to select the appropriate currency. ![https://docs.herocoders.com/__attachments/4675175740/Budget.png?inst-v=b657a5ed-9e0b-4435-873d-fcdf9b6f3d7c](https://docs.herocoders.com/__attachments/4675175740/Budget.png?inst-v=b657a5ed-9e0b-4435-873d-fcdf9b6f3d7c) 4. Navigate to **Apps \> Clockwork \> Teams and Users.** ![Screenshot 2025-07-23 at 5.19.49 PM.png](https://docs.herocoders.com/__attachments/a_2eb4e43f698e9177e6d705e96f25a1c68958128c0ad636b4ba6af39a7d01b519/Screenshot%202025-07-23%20at%205.19.49%E2%80%AFPM.png?cb=688d7c253129afffb27aeda83e80e35d) 5. Click on the **Add user config** button and select the user for whom you want to configure costs and rates. 6. Enter the **Hourly Cost** and the **Hourly Rate** for the user. ![Screenshot 2025-07-23 at 5.23.50 PM.png](https://docs.herocoders.com/__attachments/a_e3e148f56a5036b8742eb381e1859c91ac6446471be907c3f225cded7effbc74/Screenshot%202025-07-23%20at%205.23.50%E2%80%AFPM.png?cb=d9703f4b40ace4b53f9bc82b7bb91c2e) 7. Click **Save**. 8. Repeat steps 4 -- 7 for each user. The cost and/or rate defined here will be applied to all worklogs added for the given user. Currently, we do not support defining costs and rates for a certain period of time or different rates for different spaces. ### Viewing Costs and Rates (for Billable Time) on the Timesheet To view costs or rates on a timesheet report: 1. Navigate to Apps \> Clockwork \> Timesheet. 2. Click on the **$** icon ![Screenshot 2025-07-23 at 5.36.55 PM.png](https://docs.herocoders.com/__attachments/a_4d3368a7c0564723456d18cd6fd9ae90a2a70647477cdacf084a5bc697921ef1/Screenshot%202025-07-23%20at%205.36.55%E2%80%AFPM.png?cb=b563897757ae40c2daf4e82b34acb26c) 3. Select either **Cost** (to see the cost of the time represented on the time sheet) or **Rate** (to see the amount you will bill for the hours on the time sheet). To see only the cost/rates for billable hours, use the respective filters depending on how you mark your work as billable (custom field or [worklog attribute](https://docs.herocoders.com/clockwork/worklog-details#WorklogDetails-WorklogAttributes). ) ![Screenshot 2025-07-23 at 5.42.52 PM.png](https://docs.herocoders.com/__attachments/a_3127040dfb92fc6b93d3ea2e2f0dde64ee4fd0b8663dea5bfcc1b96f88cefeeb/Screenshot%202025-07-23%20at%205.42.52%E2%80%AFPM.png?cb=03980ae5850964b2c06263493f807788) --- language: "en" --- # Creating and Editing Worklogs In addition to using timers, Clockwork allows users to create worklogs manually. ## Creating Worklogs from a Work Item As an alternative to using timers, users can create worklogs manually by typing in the time, and optional comment in the Clockwork panel. ![image-20240530-114854.png](https://docs.herocoders.com/__attachments/a_ecf9d15a2fd58354cc4d93e56c25fb45aa6d38bd3b48f027a9fa6dd309a6135d/image-20240530-114854.png?cb=19af0caccac93cf786816a10a0368d2e) Quick add You can also click on the **+** button on the Clockwork UI, which opens a form with additional fields (description, worklog attributes, etc.) for recording the worklog. ![Log work manually from Issue view.png](https://docs.herocoders.com/__attachments/a_772d2631951f8f9c3d0a7ed0c8ef43ff6b742b06c15e0d67d4f1d1484a63de76/Log%20work%20manually%20from%20Issue%20view.png?cb=ed3398b5677050174742341ee9dd6a9c) Add worklog from Work Item view ![Log work filters.png](https://docs.herocoders.com/__attachments/a_4ddf99fa58cb174f9063c72693d2469e6a76769cab55751c0e25957c60f8c5e8/Log%20work%20filters.png?cb=38ea14d4daf882edd790de929eb3b96c) Log Work dialog ## Creating Worklogs from the Timesheet From your Timesheet, you can add a new worklogs for existing work items, edit existing worklogs, or add worklogs for Jira work items that are not yet listed on the timesheet. ### To Add a Worklog from an Existing Timesheet Entry 1. Navigate to **Apps \> Clockwork \> My Work \> Timesheet.** 2. Navigate to the date you want to add the worklog to for the appropriate Jira work item. 3. Click on the **+** button. ![Screenshot 2025-07-15 at 2.18.34 PM.png](https://docs.herocoders.com/__attachments/a_069a6c0628e8bca5f1552073961826a9af907d6c9d6e47a099de1c523711b099/Screenshot%202025-07-15%20at%202.18.34%E2%80%AFPM.png?cb=3154fce82c011ba3079ada4509222eb5) 4. The worklog dialog will pop up with the Jira work item will be already selected. 5. Enter the time worked and the other details (description, worklog attributes, etc.), if required. 6. Click **Save**. ### To Edit an Existing Timesheet Entry 1. Navigate to **Apps \> Clockwork \> My Work \> Timesheet.** 2. Navigate to the date you want to add the worklog you want to edit. 3. Click on button with horizontal lines to open a list of the work item's worklogs for that day. ![ViewWorklog.png](https://docs.herocoders.com/__attachments/a_ccc80757497ab5c7d217a3abfdbbf3ad5c6fd5dd680859bed9b30b3d8d90937b/ViewWorklog.png?cb=7fe974b0236bc96081498d037af1101d) 4. Select the worklog you want to modify and click on the **...**menu. 5. Select **Edit** . ![Edit.png](https://docs.herocoders.com/__attachments/a_cb6fbc536d5f31856bd9871d2693e1f4b29991eeae3a484ca449096f60db7d34/Edit.png?cb=36c00be8f3485074ae44c37366559da7) 6. Make the edits and click **Save**. ### To Add a Worklog for an Item that Is Not on the Timesheet 1. Navigate to **Apps \> Clockwork \> My Work \> Timesheet.** 2. Click on the **Add Worklog** button in the upper right corner. ![Screenshot 2025-07-16 at 10.36.21 AM.png](https://docs.herocoders.com/__attachments/a_17aada4acfe053a06c76441be543e6d688e2ffdf98cdf898ad426753faf1904a/Screenshot%202025-07-16%20at%2010.36.21%E2%80%AFAM.png?cb=fc39ac4539d6d03fcd6f8c254dc82673) 3. Use the dropdown to find the Jira work item, or begin typing the work item Summary. In Clockwork Pro, you can also use the filter buttons (Spaces, Starred, Internal) to narrow your search. ![Log work filters.png](https://docs.herocoders.com/__attachments/a_4ddf99fa58cb174f9063c72693d2469e6a76769cab55751c0e25957c60f8c5e8/Log%20work%20filters.png?cb=38ea14d4daf882edd790de929eb3b96c) 4. Add additional details (description, worklog attributes, etc.) in the dialog and **Save**. ## Creating Worklogs from the Calendar Calendar features are limited in [Clockwork Lite](https://marketplace.atlassian.com/apps/1220750/clockwork-lite-time-tracker-time-tracking-and-timesheets?hosting=cloud&tab=overview). [Upgrade to the Pro](https://docs.herocoders.com/clockwork/upgrading-or-downgrading-between-clockwork-pro-and) version to enjoy: * Copying/pasting worklogs * Repeatable worklogs * Calendar integrations (Google and Outlook) * Drag and drop editing ### Create a New Worklog from the Calendar View You can create worklogs directly from the Calendar View: 1. Navigate to **Apps \> Clockwork \> My Work** and select the **Calendar** tab. ![Recent issues right pane.png](https://docs.herocoders.com/__attachments/a_b247995bbfea5e33fad18fcdd874979843c3082d14fcecfbf600605db15f9cc5/Recent%20issues%20right%20pane.png?cb=042e428d1e6cf0150e48ef724715c779) 2. Click and drag on the appropriate date/time slot to create the worklog. 3. Use the dropdown to find the Jira work item, or begin typing the work item Summary. In Clockwork Pro, you can also use the filter buttons (Spaces, Starred, Internal) to narrow your search. ![Log work - search & filter.png](https://docs.herocoders.com/__attachments/a_5fc3bf28afa7d03b5a27e34bf2c24a484695a9b5089017a1d10b49499cbfb7a0/Log%20work%20-%20search%20&%20filter.png?cb=2fcc63740d27e4e491a0e8d75fec0ccb) 4. Enter additional details (description, worklog attributes, etc.) in the dialog and click **Save**. ### Create a Worklog for a Recent Work Item This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). 1. Navigate to **Apps \> Clockwork \> My Work** and select the **Calendar** tab. 2. Drag the Jira work item from the list of Recent items to the appropriate date/time slot. ![Calendar1.png](https://docs.herocoders.com/__attachments/a_0d923d770b2de56f32df57788a9f50c2ab48baf2684982067be9737d4ea2c083/Calendar1.png?cb=caab0e7b03a93ac9cd2953ee3f003f47) 3. Enter additional details (description, worklog attributes, etc.) in the dialog and click **Save**. ### Edit a Worklog from the Calendar View These feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). The calendar view also provides various editing options. You can: * Drag and drop a worklog to edit the date/time * Start or stop timers on work items * Delete worklogs * Edit existing worklogs * Copy worklogs #### To Use Drag and Drop Editing * To change the date/time slot of a worklog, drag it and drop it in the appropriate time slot. * You can also adjust the start/stop times of a worklog by dragging the worklog border. ![Copy worklog.gif](https://docs.herocoders.com/__attachments/a_d3e06cb0b1e3127aae4529570c77f37eb85d0771bdc089d0a9fcccb75b97a9bc/Copy%20worklog.gif?cb=cb8a155d2c903708400630941ea4a849) #### To Start / Stop a Timer on an Item with an Existing Worklog You can start new timers on Jira items that already have worklogs in the Calendar. A new worklog for the Item will be created. 1. Click onto the worklog. 2. Click on the Arrow icon. ![Play.jpg](https://docs.herocoders.com/__attachments/a_510010940d9b436fc4a282d48846a21f49490714eb238d68802ae250beaa0494/Play.jpg?cb=d77e9c4685adf985dc5e70e7a77d0251) 3. A new timer will start. Work items with currently running timers are indicated by a dotted line. ![StopTimer.png](https://docs.herocoders.com/__attachments/a_6ed4184c392a05cbbf2f611d97915a76481f357cc700bb0d2ad048d80ea4fb1f/StopTimer.png?cb=fb2dad6fae96f008c8622dce6d93b384) 4. You can stop the timer from the Calendar view or from the Jira work item. #### To Delete an Existing Worklog 1. Click onto the worklog. 2. Click on the Trash icon. ![Delete.jpg](https://docs.herocoders.com/__attachments/a_de6ea8502ff93d5906d546d4b1960ff9aaa11355d84be3492e9a1550ac1938a8/Delete.jpg?cb=150e9dbb090808a280e8d32e484563ed) 3. Click **Delete**. #### To Edit an Existing Worklog 1. Click onto the worklog. 2. Click on the Pencil icon. ![Edit.jpg](https://docs.herocoders.com/__attachments/a_526b22cd48c95f40bbb4548a9dc332dc306d85c31b2364e32b613f4694fa7bf2/Edit.jpg?cb=631db8c28213e963b3991c37b7a9e4e0) 3. Make the appropriate edits and click **Save**. #### To Copy a Worklog 1. Click onto the existing worklog. 2. Click on the Copy icon. ![Copy.jpg](https://docs.herocoders.com/__attachments/a_8e31cb558a3c9ae9f02b1e92e29098d5c47fe10742c0d08a3ed31b28e6b80ab7/Copy.jpg?cb=bc7fa28254ad1f8590f923ca0b8b1b53) 3. A copy of the worklog will be created. Drag the new worklog to the appropriate date/time slot. ### Google Calendar Integration This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). You can integrate your Google Calendar with Clockwork to show scheduled events on the calendar view of your Clockwork timesheet. 1. To create a worklog, navigate to **Apps \> Clockwork \> My Work** and select the **Calendar**tab. 2. Click on the Google Calendar icon in the upper right corner to sign in with Google . ![Google.png](https://docs.herocoders.com/__attachments/a_45adb02e8a48bd84d5081bb22618f7bb68963454cc7505efd4eedae6043afec5/Google.png?cb=61757f189fad8174228450ae237799df) 3. You will see a pop-up from Google stating that **clockwork.report** wants to access your Google calendar. Click the checkbox for **View events on all your calendars** . ![Google.png](https://docs.herocoders.com/__attachments/a_45adb02e8a48bd84d5081bb22618f7bb68963454cc7505efd4eedae6043afec5/Google.png?cb=61757f189fad8174228450ae237799df) 4. The icon will be colored when events are shown, and grayscale when events are hidden. 5. Events from a Google calendar will be presented with a turquoise color. ![Google & Outlook events visible in the Calendar view.png](https://docs.herocoders.com/__attachments/a_96f429db69ab1f7762f9b558a43bd54da0c1c33b6de964d7dee661b82fa7b0b5/Google%20&%20Outlook%20events%20visible%20in%20the%20Calendar%20view.png?cb=62a0d444bf80be6e0f254f835dcd5bda) #### Create a Worklog from a Google Calendar Event 1. Ensure the Calendar integration is on (the Google Calendar icon in the upper right corner is rendered in color). 2. Click on the appropriate event in the Clockwork calendar. 3. Select the Jira work item from the dropdown, or type in the work item Key or Summary to select the item. 4. The worklog dialog will open with the date and time fields pre-populated from the calendar event. Complete any other required fields. 5. Click **Save**. ### Outlook Calendar Integration This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). You can integrate your Outlook Calendar with Clockwork to show scheduled events on the calendar view of your Clockwork timesheet. To create a worklog from an Outlook Calendar event: 1. ,Navigate to **Apps \> Clockwork \> My Work** and select the **Calendar**tab. 2. Click on the **Outlook Calendar** icon in the upper right corner. ![Outlook.png](https://docs.herocoders.com/__attachments/a_57e0af4d985b4b66723aef55d6616b45ebedf8a8d00dcf9436da04147e247511/Outlook.png?cb=9ae8370814f7d4a72d42c12d0b085123) 3. Sign in to your Outlook account to connect your calendars. ![Pick an Outlook account.png](https://docs.herocoders.com/__attachments/a_2ea27752cf101d8f6cd29476a5dcc6a3611210ed9544d34fd9aaa085364456f8/Pick%20an%20Outlook%20account.png?cb=047bfa1b622a118c48e1346ab8b49a8b) 3. The calendar icon will be colored when events are shown, and grayscale when events are hidden. 4. Events from the Outlook calendar will be presented with a light blue color. ![Google and Outlook calendar events visible.png](https://docs.herocoders.com/__attachments/a_fae96834693469ba5441bf766d7096ccb7f494d9f9e3408c2a7e6f46f8a99039/Google%20and%20Outlook%20calendar%20events%20visible.png?cb=6e30ab61c194dc7bfd4ea4c664ad358b) #### Create a Worklog from an Outlook Calendar Event 1. Ensure the Calendar integration is on (the Outlook Calendar icon in the upper right corner is rendered in color). 2. Click on the appropriate event in the Clockwork calendar. 3. Select the Jira work item from the dropdown, or type in the work item Key or Summary to select the item. 4. The worklog dialog will open with the date and time fields pre-populated from the calendar event. Complete any other required fields. 5. Click **Save**. ## Add Repeatable Worklogs This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). This feature requires [Working hours](https://docs.herocoders.com/clockwork/working-hours-holiday-calendars) to be properly configured in Clockwork settings. To add a series of identical worklogs across multiple days: 1. Open the log work dialog as usual. 2. Fill in the time and other required details. 3. Click on **More options**. 4. Toggle on the **Repeat this worklog** option and select the appropriate interval (daily or weekly). 5. Select the end date when the worklog will cease to be repeated. ![Repeating.png](https://docs.herocoders.com/__attachments/a_7d3b90d71e625f6c8acae4a572b8d799506ad27dd7fad511fa791ab073b32d47/Repeating.png?cb=9ed49f771b6d2bf327459658f6e7f45b) 6. Click **Save**. Once you save the worklog, the info panel will show the number of worklogs to be created. We do not yet support bulk editing or deleting worklogs. If you make an error while creating a repeating worklog, you'll need to manually update each of the resulting worklogs. ## Log Work Dialog Filters Filters at the top of the worklog dialog allow you to quickly find items you want to log work on.Previously selected filters remain selected when you open the Log Work dialog, so you can keep using the same filter, make adjustments, or reset the filters. Available filters include: * Spaces you currently work in * Your assigned work items * Your starred work items * Internal work items (Clockwork Pro only) ![Log work - search & filter.png](https://docs.herocoders.com/__attachments/a_5fc3bf28afa7d03b5a27e34bf2c24a484695a9b5089017a1d10b49499cbfb7a0/Log%20work%20-%20search%20&%20filter.png?cb=2fcc63740d27e4e491a0e8d75fec0ccb) ## Starring your Work Items as Favorites If you want a work item to be saved as your favorite and appear in the Starred filter: 1. Start typing the work item Summary and select it in the dropdown. 2. Click the star on the right of the work item listing. Now, every time you just click on the Starred filter in the worklog dialog in every Clockwork view (Work item, Timesheet, Calendar), you'll be able to select a work item from your starred items. ![Log work - search & filter.png](https://docs.herocoders.com/__attachments/a_5fc3bf28afa7d03b5a27e34bf2c24a484695a9b5089017a1d10b49499cbfb7a0/Log%20work%20-%20search%20&%20filter.png?cb=2fcc63740d27e4e491a0e8d75fec0ccb) To remove an item from your favorites, simply unclick the star. ## Time Formats Clockwork accepts the following time formats: * **1:15** for one hour and 15 minutes * **1h 15m** for one hour and 15 minutes * **1.25** for one hour and 15 minutes * **1h** for one hour * **1.0** for one hour * **15m** for 15 minutes * **15** for 15 minutes * **0.25** for 15 minutes ## Time Remaining When you manually create a worklog, you can add **Remaining Time**. This allows you to show an estimate of how much time will be needed to complete the work item. Whenever work is logged on the work item, the remaining time will be recalculated. The Remaining Time estimate can be manually changed when creating new worklogs or editing an existing worklog. ![Remaining.png](https://docs.herocoders.com/__attachments/a_7463d1cbdf825d19a921b15a231aa1f56d7ea3fb06ea6f1268c2db62bd962749/Remaining.png?cb=b4c92736fa647385336085668456f7eb) --- language: "en" --- # Dashboard Gadgets Clockwork's dashboard gadget lets you configure your Jira dashboards to track worklogs data. This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). ## Adding Gadgets to your Jira Dashboard To add one of the Clockwork gadgets to your Jira dashboard: 1. Navigate to the Dashboard in the left nav bar and select the dashboard you want to edit. ![Dash.png](https://docs.herocoders.com/__attachments/a_800ff9b8f32f1b3089e26336875d6b35a92b90105b6b68291a0530b560d69d23/Dash.png?cb=e1e5ef0c7543e3c470227d22a6f5e3e2) Jira Dashboards 2. Type "Clockwork" in the Add a Gadget search bar. ![Dash2.png](https://docs.herocoders.com/__attachments/a_fd07f74d33fe8d8487f9ef821b6e1a61211e19fa6b756517297d809cc8d4fbe9/Dash2.png?cb=07bf8a0c12da24db66afca76ce16502d) Clockwork Dashboard Gadgets 3. Click **Add** for the gadget you want to include on your Jira dashboard. To move the gadget to a different position on the dashboard, find the dots in the upper left corner of the gadget and drag them to where you want the gadget to appear. ## Clockwork Worklogs Summary The Clockwork Worklogs Summary gadget shows the time spent split between selected breakdown. You can configure it with the time range and breakdown you want to see on the spot. View time spent grouped by: * Spaces / s * Epics * Work item types * Labels * Worklog attributes * Custom fields You can also filter the data presented in the gadget to certain spaces. ![Worklogs Summary gadget.gif](https://docs.herocoders.com/__attachments/a_eb6dc7b00038601eabe4ed26e384387256eac67833fb8bc67423c7fc2da2e4ab/Worklogs%20Summary%20gadget.gif?cb=6741ceec4cb752250b5923bbf43d96b0) Time spent split ## Clockwork Report Add your favorite Clockwork reports to your Jira Dashboard to see the data at a glance! ![Clockwork Report dashboard.gif](https://docs.herocoders.com/__attachments/a_8ef22c62df0105c1897e9e550726d1204269124b1ad6ca04efdce53127144c85/Clockwork%20Report%20dashboard.gif?cb=99bf614fc5a5be1fd24117dcf6cd3a24) --- language: "en" --- # Disconnect your Google or Outlook calendar account This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). ## Disconnecting your Google account To change the account you connected with Clockwork, you need to disconnect the original account and then connect the new account. Follow the instructions in [this article](https://support.google.com/accounts/answer/13533235?hl=en#zippy=%2Cshare-access-to-your-google-account-with-a-third-party) to remove Clockwork's access to your current account. After disconnecting the account, follow the [instructions here](https://docs.herocoders.com/clockwork/creating-and-editing-worklogs#CreatingandEditingWorklogs-GoogleCalendarIntegration)to create a new connection. ## Disconnecting your Outlook account To disconnect your Outlook calendar, login with this link: [++https://microsoft.com/consent++](https://microsoft.com/consent)++.++ You will see the Apps you have given consent to and you can remove the permission. Follow the [instructions here](https://docs.herocoders.com/clockwork/creating-and-editing-worklogs#CreatingandEditingWorklogs-OutlookCalendarIntegration)to create a new connection. --- language: "en" --- # Email Notifications to Users who Missed their Working Hours Targets This feature is available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). [https://www.youtube.com/watch?v=I8VdPUJQWz0\&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW\&index=9](https://www.youtube.com/watch?v=I8VdPUJQWz0&list=PLcuIn8h58NgvoamsUDf5Xg51EPIbthUyW&index=9) You can identify users who missed their daily working hours target and send an email reminding them to log their time. To notify users: 1. Use the **Users** or [**Teams**](https://docs.herocoders.com/clockwork/teams) filter to select whose hours you want to check. 2. Click on the **Outliers** filter to identify users whose daily or weekly logged hours differ from what is expected as indicated by their [Working Hours](https://herocoders.atlassian.net/l/cp/eVc7eBtK). ![one.jpg](https://docs.herocoders.com/__attachments/a_75abbd5daf9bb0d4f605c2b9df80c8d7ec846e7429e2e22463f1dc1e19a578f2/one.jpg?cb=1431b9c999d39a4686022c9bda560cb3) 3. If you want to [compare actual hours to expected working hours](https://herocoders.atlassian.net/l/cp/7W3Mnu28), click the **Compare time reported**button. 4. Click on the **Email** button. ![two.jpg](https://docs.herocoders.com/__attachments/a_c2db74b1ec9aa982c6ae20da6242a151b25454409327adc7c89ddaa171b76061/two.jpg?cb=a47ca8640674b4eb40296c67b8f60811) 5. Review who will receive the email notifications and click **Send Emails** to confirm. ![image-20230525-132246.png](https://docs.herocoders.com/__attachments/a_4629984a90e0e16ae49ec5dca5f50436e611a086789656095fd904c2fb5ca1c3/image-20230525-132246.png?cb=adbc53829ce7ec59abf4ec71fb81f69e) If you wish to send emails only to particular users, use the timesheet filters to select the indicated users. Click on the **Email** icon. Click **Send Emails** to confirm**.** To edit your email message before sending it, type in the **Email message** textbox at the top of the list of selected users. ![image-20230525-133157.png](https://docs.herocoders.com/__attachments/a_1dee66a14d55bda84015c60b3e305e0888a946fa82a83eae13e464868e5f37ca/image-20230525-133157.png?cb=85bf06530c77c6124968c7db130d6957) All users who appear on the list will receive the message. The link in the email will take users directly to their timesheets for the selected date range. ![image-20230525-132559.png](https://docs.herocoders.com/__attachments/a_f0e92bddf541db753bb9a2e468b823d9a34f8217dbf6f0f00b0189200f2db9dc/image-20230525-132559.png?cb=094bb25488066619085c51027534453c) --- language: "en" --- # Enabling and Managing Clockwork Visibility on Jira Work Items **On this page:** * [How to Show Clockwork on a Work Item](https://docs.herocoders.com/clockwork/enabling-and-managing-clockwork-visibility-on-jira.md) * [Pinning Clockwork to a Project (Project Admins)](https://docs.herocoders.com/clockwork/enabling-and-managing-clockwork-visibility-on-jira.md) * [Unpinning Clockwork](https://docs.herocoders.com/clockwork/enabling-and-managing-clockwork-visibility-on-jira.md) * [Why Don't I See Clockwork?](https://docs.herocoders.com/clockwork/enabling-and-managing-clockwork-visibility-on-jira.md) ## Making Clockwork Visible on Work Items If Clockwork is enabled for your [Space](https://docs.herocoders.com/clockwork/active-spaces) and [Work Item type](https://docs.herocoders.com/clockwork/active-work-item-types) but you do not see it on the issue view, follow the steps below. ### How to Show Clockwork on a Work Item 1. Open the Jira work item. 2. In the top section of the work item, click the **Cog icon** (Add content menu). 3. From the dropdown list, select: * **Clockwork Pro**, or * **Clockwork Lite** 4. The Clockwork panel will appear in the work item view. ![Screenshot 2026-02-23 at 15.24.06.png](https://docs.herocoders.com/__attachments/a_845cb5124d3d95a1bdc8d13880816ea43d7b169795f3a3a530c955cfc4710a8d/Screenshot%202026-02-23%20at%2015.24.06.png?cb=fa9c65ea561d547e8446841f3b006611) ### Pinning Clockwork to a Project project admin **Project Admins** can pin Clockwork so it automatically appears on all work items in a project. #### To pin Clockwork 1. Open any work item in the project. 2. Open the **Clockwork** panel. 3. Click the **"..." (More actions)** menu in the top-right corner of the Clockwork panel. 4. Select **Show for all work items**. Once pinned, Clockwork will automatically be visible on all work items in that project. ![Screenshot 2026-02-23 at 15.27.13.png](https://docs.herocoders.com/__attachments/a_81eab4998051e20b3c857539cb63fa11a5924fe6180328427b520e6bab2e7966/Screenshot%202026-02-23%20at%2015.27.13.png?cb=d74c2a89e0f8840af6ae9c11563f8fff) ### Unpinning Clockwork from a Project project admin To remove automatic visibility: 1. Open the **Clockwork** panel. 2. Click the **"..." (More actions)** menu. 3. Select **Show for all work items**. ![Screenshot 2026-02-23 at 15.29.07.png](https://docs.herocoders.com/__attachments/a_17ee28d97b3b0e8cf4093596bf170218c93704cbee016314922972c50f7e99d3/Screenshot%202026-02-23%20at%2015.29.07.png?cb=e6468656e5bad490936f607c4d884303) ### Why Don't I See Clockwork? If Clockwork does not appear in the Cog menu: * Make sure Clockwork is enabled for your Space. * Make sure it is enabled for the specific Work Item type. --- language: "en" --- # Export Timesheets & Worklogs [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview) allows you to download worklog data in three different formats: worklogs, timesheets, or totals. The Worklog export, which is also available in Clockwork Lite, lets you choose which fields should be included in your export file. ## Export Worklogs To export worklogs: 1. Configure the timesheet with the appropriate filters. 2. Click on the **Download** button. 3. Select **Worklogs** . ![Worklogs.png](https://docs.herocoders.com/__attachments/a_1665c207dba099866554220af905f392d52e42607cc7f1b7a50dafdad1af34df/Worklogs.png?cb=a4baafcc2f70e9430ad9cb75fb9ff63a) 4. Select the worklog fields, custom fields, and attributes you want to include in the download. (Your selections will also be saved for the next export.) ![Screen Shot 2023-03-20 at 11.22.46 AM.png](https://docs.herocoders.com/__attachments/a_526b8efa57843c1f7eba3951be61b1f2bac86161fa7ab75916f3c7b0eb46adec/Screen%20Shot%202023-03-20%20at%2011.22.46%20AM.png?cb=fa58c17f45bf6bea17e3f777bf5dd970) 5. Click **Export.** ## Export Timesheets This feature is only available in [Clockwork Pro.](https://marketplace.atlassian.com/apps/1219213/clockwork-pro-for-jira-time-tracking-and-timesheets?hosting=cloud&tab=overview) 1. Configure the timesheet with the appropriate filters, etc.. 2. Click on the **Download** button. 3. Select **Timesheets** . ![Timesheet.png](https://docs.herocoders.com/__attachments/a_49802e116cbf89089b57ea7c637d1c060b8f070d3785f4a3ebe9f677bdb28826/Timesheet.png?cb=740bc6a01953904f7386a6dfc837e430) ## Export Totals The **Totals** export will show the timesheet totals (not broken down by date). This feature is only available in [Clockwork Pro.](https://marketplace.atlassian.com/apps/1219213/clockwork-pro-for-jira-time-tracking-and-timesheets?hosting=cloud&tab=overview) 1. Configure the timesheet with the appropriate filters, etc.. 2. Click on the **Download** button. 3. Select **Totals**. ![Totals.png](https://docs.herocoders.com/__attachments/a_f0edbedf80c20499ccc347f49d61e04873b0e76b1450dde6193e6dbabddc6f82/Totals.png?cb=dc9f41f21dc208b9571b36d4c1f5e112) --- language: "en" --- # FAQ If you still have questions after reading, please [contact us](https://herocoders.atlassian.net/servicedesk/customer/portals). * [Introducing Clockwork Lite: A New Chapter](https://docs.herocoders.com/clockwork/introducing-clockwork-lite-a-new-chapter.md) * [Why does Clockwork Require so many Permissions?](https://docs.herocoders.com/clockwork/why-does-clockwork-require-so-many-permissions.md) * [Missing Users on the Timesheet Report](https://docs.herocoders.com/clockwork/missing-users-on-the-timesheet-report.md) * [Upgrade to the latest version](https://docs.herocoders.com/clockwork/upgrade-to-the-latest-version.md) * [When Do Automatic Timers Start and Stop?](https://docs.herocoders.com/clockwork/when-do-automatic-timers-start-and-stop.md) * [How is Time Spent Calculated by Flexible Timers?](https://docs.herocoders.com/clockwork/how-is-time-spent-calculated-by-flexible-timers.md) * [Additional Questions](https://docs.herocoders.com/clockwork/additional-questions.md) * [How is Time Spent Calculated by Strict Timers (with Working Hours and Holidays)?](https://docs.herocoders.com/clockwork/how-is-time-spent-calculated-by-strict-timers-with.md) * [Upgrading and Downgrading between Clockwork Apps (Free, Lite and Pro)](https://docs.herocoders.com/clockwork/upgrading-and-downgrading-between-clockwork-apps-f.md) --- language: "en" --- # February 2024 ## Log Time Against your Internal, Non-project-related Items! Define which tasks should be treated as internal and filter for them, or exclude them from your reports. ![Internal issues filters.png](https://docs.herocoders.com/__attachments/a_690433fab812d9c67775ce711f79c17785fbdb6a81e7de24439287d91deb0ad7/Internal%20issues%20filters.png?cb=4ee788f9966a597166a076ee4a41a5ea) Make it easier for your users to find the internal tasks in the Log Work dialog filters! ![Internal.png](https://docs.herocoders.com/__attachments/a_80ccdce703591713dc2c8113bb51d2b537be637442d1b03c9c9ea9f493e43093/Internal.png?cb=e7b44da4bb1e970a6f333744f9113d75) [Learn more about Internal tasks](https://docs.herocoders.com/clockwork/internal-activities) ## See Worklog Attributes Straight Away Clockwork's Worklog attributes are now visible immediately without having to open the Log Work dialog. You can check them in the Work Item View, Timesheets' Worklogs list or Calendar. ![image-20240306-112146.png](https://docs.herocoders.com/__attachments/a_2acdd1117e44cbaac4bf0d531f39cf65c7d884d723e7bdcf25edb5634b8098c6/image-20240306-112146.png?cb=e23bf94154922e4edec434949c94cfdd) ![Visibility of worklog details.png](https://docs.herocoders.com/__attachments/a_671c5093ecd156879641ae4cba7b14c73af171fb3c15a45fca93b759b7edd125/Visibility%20of%20worklog%20details.png?cb=40f48996b3039684cacbde5f207311f1) ![Calendar View worklog details.png](https://docs.herocoders.com/__attachments/a_506eb453479d40882d9878f81b22c7983a93a6c7c5ce6a52803ab2a4131d4569/Calendar%20View%20worklog%20details.png?cb=bf9450595857ea01062585475cfcc018) [Learn more about Worklog Attributes](https://docs.herocoders.com/clockwork/worklogs#Worklogs-WorklogAttributes) ## Improved Descriptions Formatting for Better Readability Worklog descriptions are now improved to make them easier to read, regardless of their length. If the description doesn't fit into the worklog line, just hover over it to read it in the tooltip. ## Limit on Starred Issues Filter Removed There's no longer a limit to how many of your favorite work items can be shown in the Starred items filter. Mark as many favorites as you want! ![Starred issues without limits.png](https://docs.herocoders.com/__attachments/a_3fea6a136652baf314166b0dcf55ecf66d38335f17c968750dd78f52e8d92083/Starred%20issues%20without%20limits.png?cb=62eac26e69144de6b5ec0896ef76eac8) --- language: "en" --- # February 2025 ## Level Up your Dashboards with the Timesheet Filter for the Currently Logged-in User 🤩 Filter your timesheets with the new **Current User** filter! (available in both CLOCKWORK LITE and CLOCKWORK PRO ). Save your report and add it to your Jira dashboard (available in CLOCKWORK PRO ) ![Currently logged-in user filter.gif](https://docs.herocoders.com/__attachments/a_96b7b98511f3bb865cbd964a091a996004c79f808e0e6abbee41eb43b5af8227/Currently%20logged-in%20user%20filter.gif?cb=2ceacef98675a5af05f0da7fb1042dbe) Currently logged-in user filter in Jira dashboards ## Restrict Team Managers with Timesheet Access to See only their own Teams' Timesheets Define how Clockwork should be visible for users in your instance: * Whether managers with [Timesheet access](https://docs.herocoders.com/clockwork/manage-permissions#ManagePermissions-ClockworkTimesheetAccess) should be able to see all timesheets or just those belonging to their team on the Timesheet page * Whether the Clockwork UI should appear on in the main Jira work item panel, the right side panel, or both. [Learn more](https://docs.herocoders.com/clockwork/visibility). ![Vis.png](https://docs.herocoders.com/__attachments/4139745322/Vis.png?inst-v=b657a5ed-9e0b-4435-873d-fcdf9b6f3d7c) --- language: "en" --- # February 2026 ## We're moving to Forge 🎉 Atlassian Forge is Atlassian's next-generation [cloud app development platform](https://www.atlassian.com/blog/developer/announcing-connect-end-of-support-timeline-and-next-steps). As Atlassian continues to evolve its ecosystem, Forge represents the future - built with stronger security, better performance, and deeper product integration in mind. ## What does it mean for you? **⚡ Better performance \& reliability** Native cloud integration enables smoother, more stable app experiences. **🚀 Future-ready innovation** New Atlassian capabilities are being built with Forge first, enabling faster delivery of new features and improvements. **🔄 Long-term sustainability** With Connect reaching the end of support, Forge ensures continued compatibility and alignment with Atlassian's roadmap. Moving to Forge means investing in a more secure, scalable, and future-proof experience. ## What changes in Clockwork? As part of our move to Forge, Clockwork will adopt a refreshed look and feel aligned with the new Jira experience. You can expect: * 🎨 A modernized UI consistent with the latest Jira design * 🌙 Full dark mode support across the entire app * ✨ A cleaner, more seamless in-product experience ## How to keep up with upgrades? If you're on version 3.0 or higher, you don't need to do anything. With each gradual release, you'll get updated automatically. If you're on a lower version, you'll need to update your version: * From the top navigation bar on the left, click on the three dots on the right of the **Apps** menu. * Select **Manage apps** from the drop-down. ![image-20260216-120532.png](https://docs.herocoders.com/__attachments/a_3cd809d18f7b2156aa56650be3c2412eab24704068f599c21e6d63bb8270bb1e/image-20260216-120532.png?cb=b576c9a4b7e3e8b55b101fa955608122) * Confirm you want to be redirected to the **Connected Apps** page. * Find Clockwork on the list of Apps and select **View app details** * Click **Update** in the top right cornerto upgrade to the latest version ![image-20260216-125814.png](https://docs.herocoders.com/__attachments/a_618df5bbe0fbacd266ebc9320b7ad3f987650747bd4127c49114776ba2556fb9/image-20260216-125814.png?cb=3487731924618f8e573190a4adb56a42) --- language: "en" --- # Finding Clockwork ## Clockwork Panel on the Work Item Once Clockwork is installed, you should see a new section on the Jira work item allowing users to log work and view past work logs: ![Screenshot 2025-11-14 at 1.45.37 PM.png](https://docs.herocoders.com/__attachments/a_cc39c9c9b710c133fe451f1f73d26249e16aa006fe7f63c1f3a019cb382384b3/Screenshot%202025-11-14%20at%201.45.37%E2%80%AFPM.png?cb=d7eb087f1a8c1c82db4252d01e43db71) If you do not see the Clockwork panel, click on the gear icon in the top left of the work item and select **Clockwork**. ![Screenshot 2025-07-22 at 1.50.28 PM.png](https://docs.herocoders.com/__attachments/a_c9c22d49c779bbeb390f77ada7073217464f8c5456a5cee7acccf555366a2c8c/Screenshot%202025-07-22%20at%201.50.28%E2%80%AFPM.png?cb=e0cb507115ddbff78768d38b88eba1b0) ## Check Permissions Clockwork requires users to have at least one of these permissions in order to view the Clockwork panel on a work item: * Work on Issues/Log work on any issue * Clockwork View All Worklogs These are space level permissions that are configured differently for Company-managed spaces vs Team-managed spaces: ### Company-managed Spaces: To verify that a users has **Work On Issues** permission, go to **Space settings \> Permissions** and check that the user is a member of a role that has**Work On Issues** permission. ![image-20200714-155648.png](https://docs.herocoders.com/__attachments/a_d5fc774ccb526d5345dfa44c433242c5c924fc77b5403454550b6c6cd57f3d60/image-20200714-155648.png?cb=1fce270ae7a8ba1060cde901f7c61059) To verify that a users has the **Clockwork View All Worklogs** permission, go to **Space settings \> Permissions** and check that the user is a member of a role that has**Clockwork View All Worklogs** permission. ![image-20200714-160223.png](https://docs.herocoders.com/__attachments/a_9190a64ef8648e7a6f5bd090277a59b07f7527b1ca1df329e0140f87549969f7/image-20200714-160223.png?cb=62298616ae9a05b5b892c729f00e7323) ### Team-Managed Spaces: To verify that a users has the**Log work on any issue** permission, go to **Space settings \> Access \> Manage roles** . Select the appropriate role and then select the **Project permissions** tab to ensure that the **Log work on any issue** box is checked. ![LogNextGen.jpg](https://docs.herocoders.com/__attachments/a_1c9434e220d24023f66a8af33ffa897d35cdce47b2b68c772132f26d5493e216/LogNextGen.jpg?cb=933880c7b6d7715f2fb49c0bbd6c4932) **Clockwork View All Worklogs** To verify that a users has the**Clockwork View All Worklogs** permission, go to **Space settings \> Access \> Manage roles** . Select the appropriate role and then select the **Apps permissions** tab and find **Perform "Clockwork Automated Timesheets Pro" actions** . Ensure that the **Clockwork View All Worklogs** box is checked. ![ViewNextGen.jpg](https://docs.herocoders.com/__attachments/a_aaf38ad9b3a3170cde296fc5278f9db5a4eb867a734aed48d071a0e2ef818044/ViewNextGen.jpg?cb=6d184c98830ed2ff5635c33c5f5bced3) ## Viewing Timesheets and Reports 1. To view a timesheet, click on the arrow next **Apps**in the left nav bar. 2. Click on the arrow next to **Clockwork**and select the appropriate Clockwork page. ![Screenshot 2025-07-22 at 1.59.24 PM.png](https://docs.herocoders.com/__attachments/a_9f49ab53233d45ae4a37608dcf8cb57cc926f7d6e4916302e571e17d70a45574/Screenshot%202025-07-22%20at%201.59.24%E2%80%AFPM.png?cb=9050b3d122b0dbed3edf7e0ab1377c2a) ## License Requirements If you are unable to view Clockwork on a work item and Clockwork is not available under the main **Apps** menu, then it may mean that you do not have a valid license. To check your license: 1. Navigate to [++admin.atlassian.com++](http://admin.atlassian.com/). 2. Select the appropriate Organization. 3. Click on the **...** menu to the right of the appropriate App and select **Manage Jira apps** to go to the **Connect apps** page. 4. Click on the **...** menu for Clockwork and select **Manage subscription** to see the status of your subscription. ![Screenshot 2025-11-14 at 1.54.10 PM.png](https://docs.herocoders.com/__attachments/a_9648565b1db5da90c3e42007fddc398dc358e5294745d131a9accf7e122d797c/Screenshot%202025-11-14%20at%201.54.10%E2%80%AFPM.png?cb=67fbd9f298dd63437477c8080332e933) --- language: "en" --- # Holiday Calendars ## Holiday Calendars This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). You can manage days off using Holiday Calendars. If your team works in multiple locations you can create a calendar for each location and assign team members to the appropriate calendar. Automatic timers will not count time during these non-working days. ![Holiday calendars.png](https://docs.herocoders.com/__attachments/a_23c1e62f466c101ed9a1d90df8808e27c5bccdbdd294fd58f72059e868d16611/Holiday%20calendars.png?cb=9418bac3ff4e2e830caa15d26e75ce81) Holidays are displayed in the Timesheet and Calendar view as non-working days. ![image-20240424-104755.png](https://docs.herocoders.com/__attachments/a_f2fab3b79fa0e74a5eaf1fd2da63523774ef7ccf3f37c9759601169075af34e2/image-20240424-104755.png?cb=7ef201456c27325d314dfbaf6a60816b) ### Manually Create a Holiday Calendar 1. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **Holiday Calendars** tab. 2. Click **Add.** 3. Fill in the details: 1. Name 2. Define if the calendar should be treated as the **Default**. (You must select one default calendar. Users who are not assigned to another calender will be automatically assigned to the default calendar.) 3. Select **Manually** as the source. 4. Click the **+ Add** button to input the holidays (non-working days). ![Mex.png](/__attachments/a_7b0c92856732516be19ca20bb9be3fbac0a0d00ca6a76f1b194e5e3f2b240f46/Mex.png?cb=aa5713d4e519fcf20c71aeb6e6ef87fd) 5. Add the appropriate users in the Assignees field. ![wUser.png](/__attachments/a_801be56c846af6ca757234923acb35642b7f1628ebb529d7d79311befdb81314/wUser.png?cb=ec09992c267669a950dec7f832f2979e) 6. Click **Submit**. ### Importing a Calendar using a URL #### Google Calendar To sync with a Google Calendar: 1. Click on the options menu (three vertical dots) to the right of the Google calendar name and select **Settings**. ![Goo1.jpg](https://docs.herocoders.com/__attachments/a_139a08492ca8be495d36604f086f66086451514bbf8093d433868b9ce8e19730/Goo1.jpg?cb=8a8bcf2c1e609ec07eff0a4012ea378f) 2. Copy the url for the **Public address in iCal format.** ![G2.jpg](https://docs.herocoders.com/__attachments/a_45e1165e3a58c7ec11e6e0addbfd0cb696c0ac756fcf4d8f20f9d11260d1abd9/G2.jpg?cb=89875e9ad51c36712a965d0e975989d5) 3. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **Holiday Calendars** tab. 4. Click **Add.** 5. Fill in the details: 1. Name 2. Define if the calendar should be treated as the **Default**. (You must select one default calendar. Users who are not assigned to another calender will be automatically assigned to the default calendar.) 3. Select **Import from URL (iCal)** as the source. 4. Paste the URL from the clipboard into the **Import from URL** field. ![image-20240424-111105.png](/__attachments/a_4bc6552973d35d82b9ad29d5f700ae90e5a0ec2111fc283f1a384daab9a80ce6/image-20240424-111105.png?cb=da32b90ce14392b3f4e42d6f97238d29) 5. Add the appropriate users in the **Assignees** field. 6. Click **Submit** #### iCal Calendar To sync with an iCal Calendar: 1. Right-click on a calendar and select **Copy URL to Clipboard** . ![iCal-cvs193607.jpg](https://docs.herocoders.com/__attachments/a_9f59afd11da8d1cf446a7127427c63b21c7a481c6f63777e135f7b80b44d47be/iCal-cvs193607.jpg?cb=a96576e9f35219c84ce07ecc07934895) 2. Log in as a Jira administrator and navigate to **Jira Settings \> Apps \> Clockwork Configuration** and select the **Holiday Calendars** tab. 3. Click **Add.** 4. Fill in the details: 1. Name 2. Define if the calendar should be treated as the **Default**. (You must select one default calendar. Users who are not assigned to another calender will be automatically assigned to the default calendar.) 3. Select **Import from URL (iCal)** as the source. 4. Paste the URL from the clipboard into the **Import from URL** field. 5. Add the appropriate users in the **Assignees** field. 6. Click **Submit** ### Removing a User to a Calendar To remove a user from one calendar: 1. Click on the **Edit** (pencil) icon for the calendar. 2. Click the X next to a user's name to remove them from a calendar. ![Screenshot 2025-05-18 at 7.56.26 PM.png](https://docs.herocoders.com/__attachments/a_d20794467988392a3950377425ee55e18747a050bf7e4e5cefde7c85a6fff2c2/Screenshot%202025-05-18%20at%207.56.26%E2%80%AFPM.png?cb=8cd763641224a92dc8b0b3c825b79b94) 3. Click **Submit.** ### Adding a User to an Existing Calendar To add a user to an exisiting calendar: 1. Click on the **Edit** (pencil) icon for the calendar. 2. Type the user's name in the **Assignees** field. 3. Click **Submit.** --- language: "en" --- # How is Time Spent Calculated by Flexible Timers? Clockwork uses logged time (automatic or manual) and[Working Hours](https://docs.herocoders.com/clockwork/working-hours-holiday-calendars)to calculate the Time Spent on a work item. See the examples below. ## When the Timer Starts and Stops on the Same Day When all work is logged on the same day, Clockwork will take the time between a start time and stop time without taking Working Hours into account. Because Working Hours are not considered, a user can log more than 8 hours in a single day. | **Start time** | **End time** | **Calculated hours** | |----------------|----------------|----------------------| | Monday 9am | Monday 4pm | 7h | | Tuesday 7am | Tuesday 4:50pm | 9h 50m | ## When the Timer Starts and Stops on Different Days In cases where the timer starts and stops on different days, Clockwork uses Working Hours to calculate the Time Spent. This ensures accurate time tracking without users needing to remember to start and stop timers at the beginning/end of their workdays. Time reported in a different time zone will be converted to the time zone from the Clockwork configuration. The following examples assume that the time zone is set to Central and that the working hours are as follows: ![Screenshot 2025-07-28 at 6.42.10 PM.png](https://docs.herocoders.com/__attachments/a_3a124e4494187ffe28b786ec53c459e0190f2303634945838b96d3cb5c70c690/Screenshot%202025-07-28%20at%206.42.10%E2%80%AFPM.png?cb=61fd9c0df3c9bc6dd39c9f2731315055) While Working Hours shows a specific start and end time, Clockwork recognizes that different users have different schedules. (A user can configure their own Working Hours, by going to **Apps \> Clockwork** in the main Jira menu and selecting **Working Hours** tab on**My Work**). Clockwork will assume the user's normal start time based log entries and use the number of hours allowable in a work day (from the Working Hours) to detect overnight and over-the-weekend time. The overnight and over-the-weekend time will be subtracted from the total time logged to calculate the Time Spent. The total reported time will be split among days worked with one Jira worklog entry for each day. ### Examples | | Start time | End time | Reported Jira worklog entries | Explanation | |---|-------------|-----------|----------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | 1 | Tue, 11am | Wed, 3pm | * **8h** for Tue * **4h** for Wed Total: **12h** | Clockwork assumes the user starts everyday work at **11am** and will report 8 hours for Tuesday (**full day** ) and 4 hours for Wednesday (**11am** → **3pm**) | | 2 | Tue, 5pm | Wed, 11am | * **2h** for Tue Total: **2h** | Clockwork assumes the user starts everyday work at **11am** and leaves the office **8 hours later** at **7pm** . Clockwork reports two hours for Tuesday (**5pm** → **7pm**) and no hours for Wednesday. | | 3 | Wed, 5:45pm | Thu, 9am | * **6h 15m** for Wed * **9h** for Thu Total: **15h 15m** | Clockwork assumes the user starts everyday work at **9am** and leaves the office **8 hours later** at **5pm** . As **5:45pm** occurred outside the working hours, Clockwork assumes the user has worked overnight and reports 15 hours 15 minutes total. If the Working Hours duration was increased to **9h** on Wednesday, Clockwork would report **15m** only (see the explanation for case #2 above) | | 4 | Fri, 1pm | Mon, 9am | * **2h** for Fri Total: **2h** | Clockwork assumes the user starts everyday work at **9am**and leaves the office **6****hours later**(see Working Hours for Friday, which spans for **6h** duration) at **15****pm****.**Clockwork reports two hours for Friday**(1pm → 3pm)** and no hours for Monday. Saturday and Sunday are ignored. These days are inactive in the configured Working Hours. | ## Multiple Work Items In Progress Clockwork only allows a user to log work on one Jira work item at a time. If a user has a time running on more than one item, they will see a warning prompting them to transition (or reassign) one of the items. --- language: "en" --- # How is Time Spent Calculated by Strict Timers (with Working Hours and Holidays)? Clockwork offers two types of timers: * Automatic (activate by status changes) * Manual (started and stopped by the user) The strict timers mode calculates the time based on Working Hours \& Holiday Calendars. This means time will only be counted when the user should be working according to their configured working hours and holidays. Time outside of the user's configured hours, or during the user's configured holidays, will not be counted. This ensures accurate time tracking without users needing to remember to start and stop timers at the beginning and end of their workdays. ## Configuring Working Hours and Holidays Both Working Hours \& Holiday Calendars can be set at various levels. Working Hours can be: * [Global](https://docs.herocoders.com/clockwork/timezone-working-hours#Timezone&workinghours-ConfigureGlobalWorkingHours) - set in Clockwork Configuration * [Space-level](https://docs.herocoders.com/clockwork/timezone-working-hours#Timezone&workinghours-ConfigureProjectWorkingHours) - set in Clockwork Configuration for a specific Space * [Individual](https://docs.herocoders.com/clockwork/timezone-working-hours#Timezone&workinghours-ConfigureUserWorkingHours) - set in the Working Hours tab by the Admin or user, depending on the permissions [Holiday Calendars](https://docs.herocoders.com/clockwork/holiday-calendars) allow the setting up of holiday schemes that apply to all users, specific users (for example, if your team works in multiple locations), or a specific space. ## When the Timer Starts and Stops on the Same Day When all work is logged on the same day within the user's Working Hours and on a day that's not a holiday, Clockwork will count the time between the start and stop of the timer. ### Example: Global Working Hours are set to 9 a.m. to 5 p.m., and the user works part-time from 8 a.m. to 12 p.m Monday through Friday. The user starts the timer by moving his task to an active status at 8:30 a.m. and marking it as done at 10:30 a.m. **Result:** As the User-level Working Hours are more specific, the timer will calculate the time between 8:30 a.m. and 10:30 a.m. and log 2 hours. ## When the Timer Starts and Stops on Different Days In cases where the timer starts and stops on different days, Clockwork uses Working Hours to calculate the Time Spent and logs the time every day after the end of Working Hours. The timer keeps running, but doesn't start calculating the time until the next working day starts. During this interim, the timer status displays as **On Hold**. ![Long running timer.png](https://docs.herocoders.com/__attachments/a_1bd399bb35b3a1ceff22920b8671592f1fabd2fc8b3152d8491d6b910622c1f6/Long%20running%20timer.png?cb=32356d61544b6eb033bfb963da6f81a0) If there is a holiday between the start and end of the timer, the timer will not include those hours in the Time Spent. ### Example: Global Working Hours are set to 9 a.m. to 5 p.m., and the user works part-time from 8 a.m. to 12 p.m. Monday through Friday. The user starts the timer on Monday by moving his task to an active status at 8:30 a.m. The timer stays on until Monday at 10:00 a.m. the following week. In between those dates, there was a holiday on Wednesday. **Result:** On Monday, the calculated time spent is 3.5 hours. Tuesday - 4 hours Wednesday - 0 hours (as it's a holiday) Thursday - 4 hours Friday - 4 hours Saturday \& Sunday - 0 hours (as those days don't have any Working Hours) Monday - 2 hours Total Time Spent: 17.5 hours ## Multiple Items In Progress Clockwork only allows a user to log work on one work item at a time. If a user has a time running on more than one item, they will see a warning prompting them to transition (or reassign) one of the items. --- language: "en" --- # Installation of Clockwork Fails ## 🤔 Problem Sometimes when you try to install Clockwork (or any other paid app in the Atlassian Marketplace), the installation process takes a long time, and soon after it finishes, the app is uninstalled. The timeframe of this cycle is usually around 4 minutes. This is because Atlassian Marketplace deems your instance unfit for paid apps, most likely because the billing details are missing or incorrect. ## 🌱 Solution First, confirm that this is the case by checking the App manager logs. 1. Go to **Apps** \> **Manage your apps** in the left nab bar. ![Manage.png](https://docs.herocoders.com/__attachments/a_c8e4a90ac12beb24c022672b691aad1b394d041fad406eac6101133781f15be2/Manage.png?cb=31e74786066887f9aec0644c26465de4) 2. Click on **Audit logs.** ![AuditLog.png](https://docs.herocoders.com/__attachments/a_dc1bab82c4492cbb9b82967a9813c055721d059de3a084a35f792cf5e6d9b968/AuditLog.png?cb=72a8643ca8cb34a8470315213e0e37f5) 3. Look for a cycle of installations followed by*uninstallations after roughly 4 minutes* . If this pattern is present, the uninstallation is caused by the Atlassian Marketplace. ![image-20220628-135754.png](https://docs.herocoders.com/__attachments/a_060133c4cd2dfbb300ea0e2043495f2906d858e4caf026df0c6492c578e3d51c/image-20220628-135754.png?cb=e0aad3236e4669aa7bcd9c3c24966e8f) The most common cause is an issue with payment method details in the billing settings. If updating those does not solve the issue for you, please reach out to the [Atlassian Support Team](https://support.atlassian.com/) for further guidance. --- language: "en" --- # Internal Activities Note that Internal Activities are only available in [**Clockwork Pro**](https://marketplace.atlassian.com/apps/1219213/clockwork-pro-for-jira-time-tracking-and-timesheets?hosting=cloud&tab=overview). To configure Internal Activities, you need to have the [Clockwork Admin access](https://docs.herocoders.com/clockwork/manage-permissions#ManagePermissions-ClockworkAdminAccess) permission Besides your space work in Jira, you might want to track your team's time spent on internal, non-space-related activities such as daily stand-ups, weekly meetings, admin, lunch breaks, or leave. You can create Internal work items in Clockwork that can be filtered for on the Timesheet view and the Log Work dialog. To create Clockwork Internal Activities: 1. Create a space dedicated to tracking internal activities. ![Create a project.png](https://docs.herocoders.com/__attachments/a_422604cb02c16a1165fc503cfa8c9711b52afe590e30ba0d27939f1e26dbe030/Create%20a%20project.png?cb=2cbcea43cfc5f7227aa191afdb612d54) 2. Create Jira work items for the internal activities you want to track time on. ![Internal tasks.png](https://docs.herocoders.com/__attachments/a_c37aaf5329ca18fb22e946fe287e0081217499ce4a234d3f1ab0a687e837a017/Internal%20tasks.png?cb=dae06e1d6458812702e295aa843d9376) 3. **Jira settings \> Apps \> Clockwork configuration** and open the **Internal Issues** tab. 4. Select the Jira work items that Clockwork will treat as internal. ![Screenshot 2025-05-18 at 2.45.41 PM.png](https://docs.herocoders.com/__attachments/a_c1e93aea350591b39a2218422c902fe76cf89dd5d3d2ef36c9eba4e257f5fbf9/Screenshot%202025-05-18%20at%202.45.41%E2%80%AFPM.png?cb=ceaddbd934e24e92e5354de459a2ddb4) When a user creates a worklog, the can select the Internal button to filter for the designated work items. ![Screenshot 2025-05-18 at 2.47.10 PM.png](https://docs.herocoders.com/__attachments/a_dbddbb0c6e1961f096baba9f61aaa01c92ada5aecaaf6e6f623e14a8439efd2b/Screenshot%202025-05-18%20at%202.47.10%E2%80%AFPM.png?cb=55690a432085c45ac3175751a3affd2e) By default, if you don't use any filter on the Timesheet, you'll see all the time spent by your team on all types of work items. With Internal Activities, you can easily filter the Timesheet to see only Internal Activities or see all tasks time except the Internal Activities. ![Internal issues filters.png](https://docs.herocoders.com/__attachments/a_e81c77f14b48d6af1e147e1771a41838ed9f4ee65c6619bfb8324c2ba885cf76/Internal%20issues%20filters.png?cb=4ee788f9966a597166a076ee4a41a5ea) --- language: "en" --- # Introducing Clockwork Lite: A New Chapter Clockwork Free for Jira has been a valued part of the Atlassian community for many years, helping 10,000 companies track time and improve productivity - all at no cost. However, increasing infrastructure costs and the maintenance of a high-quality product with strong customer support have made it necessary for us to transition to a paid model. This change will help us to continue offering the high-quality features you rely on while keeping our pricing the lowest in the marketplace, making it affordable for all teams. ## What's Changing? Clockwork Free will become Clockwork Lite on the **13th of January 2025**. ### Limitations in Clockwork Free You can continue to use Clockwork Free beyond this date, but there will be some limitations: * Timesheets will be limited to 45 days. * There will be no new development on the product, and no new features will be added. If you upgrade your current version to Clockwork Lite or re-install the app, Atlassian will move you to a paid licensing model. ### Additional Features in Clockwork Lite With [**Clockwork Lite**](https://marketplace.atlassian.com/apps/1220750/clockwork-lite-time-tracker-time-tracking-and-timesheets?hosting=cloud&tab=overview), you will get these additional features: #### Quick Add or Edit Time Entries Quickly add or edit worklogs directly on the Jira work item. ![quick add and edit worklogs.png](https://docs.herocoders.com/__attachments/a_57dd3e85d7023df53df20e6e7704d2540051784e3febd7724f993c2baff6cb74/quick%20add%20and%20edit%20worklogs.png?cb=847da27af2fb10a583123e2e1ea84a16) Quick Add and Inline Edit of Worklogs #### Worklog Dialog Filters Find Jira work items quickly by filtering for spaces, users or favorites. (The [Internal filter](https://docs.herocoders.com/clockwork/internal-activities) is only available in Clockwork Pro). ![Worklog dialog filters.png](https://docs.herocoders.com/__attachments/a_fb65731ff674865d523ba3902e15319877edfadbd7bf503fa06313ff25ee6bbe/Worklog%20dialog%20filters.png?cb=db550bb5601f496bd4fc22a4461a7576) Filters #### See Time Tracking Mode at a Glance The Clockwork panel on the work item included an icon telling you if the time was clocked or added manually. ![Track time the way you want - listing.png](https://docs.herocoders.com/__attachments/a_d7b3c114c82eddca8402e3c44dc711eb794103c33136bf78bd0fcdddd74e9152/Track%20time%20the%20way%20you%20want%20-%20listing.png?cb=b2085436143850bb1f758b66ab2ed1b7) Visibility of time has been tracked in Clockwork #### Customize Exports When exporting worklogs, Clockwork Lite lets you select which fields to include. ![Export Timesheet data.png](https://docs.herocoders.com/__attachments/a_438db1b4e42b0b376963ea9d7ebb3cfe0dc9f0fc02690e0d9e82923e322df427/Export%20Timesheet%20data.png?cb=226a557ac70422b62fe98cc635e98b30) ## Clockwork Lite Pricing Compare **Clockwork Lite** pricing with other similar time-tracking apps: |-----------------|-----------------------------------------------------------------------|----------------------------------------------|-------------------------------------------------------| | **User Tier** | **Clockwork Lite for Jira Time Tracker and Timesheets by HeroCoders** | **Timesheet Tracking for Jira by Touchdown** | **Worklogs - Time Tracking and Reports by Soldevelo** | | **\<10** | $0 | $0 | $2.5 flat | | **11-100** | $0.35 | $0.75 | $0.4 | | **101-250** | $0.25 | $0.6 | $0.30 | | **251-1000** | $0.18 | $0.35 | $0.2 | | **1001-2500** | $0.17 | $0.12 | $0.17 | | **2501-5000** | $0.15 | $0.09 | $0.15 | | **5001-7500** | $0.13 | $0.08 | $0.13 | | **7501-10000** | $0.06 | $0.07 | $0.11 | | **10001-15000** | $0.04 | $0.05 | $0.08 | | **15001-20000** | $0.025 | $0.03 | $0.05 | | **20001-25000** | $0.01 | $0.02 | $0.03 | ## Get a 50% discount for Clockwork Pro! Looking for a more advanced time tracking \& timesheet solution? Check out [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213?tab=overview&hosting=cloud) - our All-in-One Time, Cost, and Revenue Tracker that simplifies project management and billing. If you're a Clockwork Free customer, now you can get Clockwork Pro with a 50% discount: * For six months if you're on a monthly Jira subscription * For one annual transaction if you're on a yearly Jira subscription [Compare features of Clockwork Lite and Clockwork Pro](https://docs.herocoders.com/clockwork/clockwork-pro-vs-clockwork-lite). ## How to upgrade to Clockwork Lite We will remind you about this change once Clockwork Lite is released in January. Upgrading to Lite will be extremely simple: 1. Log in as an administrator and navigate to **Jira Settings \> Apps \> Manage Apps.** 2. The **Clockwork Free** app will have an **Update** button**.** 3. Click on **Clockwork Free** to see a description of the update. 4. Click **Update.** 5. Click **Accept \& update** to confirm the update. (The *Act on a Jira user's behalf*permission is only used for to avoid automatic upgrading.) 6. You will see a confirmation message. 7. The app description will refresh. Click on the **Get Started** button. --- language: "en" --- # January 2024 Happy New Year Everyone! 🎉 Take a look at some updates we prepared for you 👇 ## Create Repeatable Worklogs Are you struggling with logging time against recurring events? We've got you covered! Discover how easily you can log your time on daily standups or weekly meetings with our **Repeat this worklog**option. Save your precious time for a coffee break! This is a beta version and we'd appreciate your[feedback](https://herocoders.atlassian.net/servicedesk/customer/portal/7/group/7/create/39) on it! [Learn more](https://docs.herocoders.com/clockwork/creating-and-editing-worklogs.md#Add-repeatable-worklogs) ![Repeatable worklogs.gif](https://docs.herocoders.com/__attachments/a_635ae4abe26339cb144f86b7223ac8dea9ff2540a06be7367ec648612ef17552/Repeatable%20worklogs.gif?cb=47d15cf44503b3014b292bb6e94c135c) ## See How the Time was Logged We introduced a preview of how your time has been logged. You can see the time tracking mode used on each worklog in the Work Item view or Timesheet. Also, the worklog comments are no longer overridden with what Time Tracking mode was used, allowing you to use your comments for more meaningful information. ![Time tracking mode.gif](https://docs.herocoders.com/__attachments/a_afb72f46aacfd432b5605c05e58c2a718053e2ec66febba115b56e2d4dcc79dd/Time%20tracking%20mode.gif?cb=5c6821f431a88888d8df68c1ee4152b2) [Let us know](https://herocoders.atlassian.net/servicedesk/customer/portal/7/group/7/create/39) what you think about the new features! ## Improvements and Fixes: * Calendar view fix: When dragging 10-minute worklogs in the Calendar, those used to turn into 15-minutes worklogs. --- language: "en" --- # January 2025 ## Clockwork Lite is Live! 🎉 Clockwork Free for Jira has been a valued part of the Atlassian community for many years, helping 10,000 companies track time and improve productivity - all at no cost. However, increasing infrastructure costs and the maintenance of a high-quality product with strong customer support have made it necessary for us to transition to a paid model. This change will help us to continue offering the high-quality features you rely on, while keeping our pricing the lowest in the Marketplace, making it affordable for all teams. [Learn more](https://docs.herocoders.com/clockwork/introducing-clockwork-lite-a-new-chapter) --- language: "en" --- # Jira Integrations ## Show Time Spent on Cards in Agile Boards This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). Clockwork creates an integrated custom field called **Clockwork Timers** which is available to all spaces where Clockwork is enabled. If an automatic timer is running (the work item is in an active status and has an assignee) then the current amount of time logged against the work item will be stored in the field. You can also [add this field to cards in your Jira boards](https://docs.herocoders.com/clockwork/agile-boards.md). ![CustomFields.png](https://docs.herocoders.com/__attachments/a_0c09894530a7a0f19def397880f4076b91b7ab241641cd174c3e7ee1f9c92311/CustomFields.png?cb=b57a7d627f2d0bf2e5aee6975c839f32) Display Clockwork Timers on Jira cards ## Show Time Spent on the JSM Portal **JSM Portal** This feature is only available in [Clockwork Pro](https://marketplace.atlassian.com/apps/1219213/clockwork-automated-timesheets-pro?hosting=cloud&tab=overview). In Clockwork Pro, you can show the accumulated to time logged on a Jira Service Management request to customers using the Portal: 1. Navigate to **Space Settings \> Apps \> Clockwork** and select the **Time Tracking** tab. 2. Use the toggle to enable the **Show time spent to Jira Service Management customers**setting. ![JSM.png](https://docs.herocoders.com/__attachments/a_ca843a4de3c47336db8aec046892b6b5edc0c3d8f4be49513e8c9536714d4e80/JSM.png%3Fversion=1&modificationDate=1748968733533&cacheVersion=1&api=v2&width=760&height=381?cb=05a130f9a1becaf055bdcc11e2d2817a) Show time spent in JSM portal [Next Page](https://docs.herocoders.com/llms-full.txt/1)