Automatic Timers
How Automatic Timers Work
When automated timers are enabled, Clockwork records the time an assignee has a work item in an active status. Automatic timers ensure that all work is logged without users having to take any action.
See how our new, improved strict timer mode calculates time and takes into account users' Working Hours and Holidays.
Automatic Timers Settings
Timer modes
You can choose between two time tracking modes:
Flexible mode (recommended for teams with flexible working hours)
Strict mode (recommended to for teams with fixed working working hours)
To set the time tracking mode:
Log in as a Jira administrator and navigate to Jira Settings > Apps > Clockwork Configuration and select the Time Tracking tab.
User the radio buttons to indicate whether or not you want to use Strict or Flexible timers
Active Statuses
When automatic timers are enabled in project, the timer will start whenever an item has an assignee and is transitioned into an active status. The timer will stop when the item becomes unassigned or is transitioned to an inactive status. Which statuses are considered active can be set at either the global or the project level.
Set Global Active Statuses
To change the active statuses, navigate to:
Log in as a Jira administrator and navigate to Jira Settings > Apps > Clockwork Configuration and select the General tab. Scroll down to Active statuses and click Configure active statuses for the appropriate project.
Click the Override status categories radio button. Then drag the desired statuses to the Active column.
Set Active Statuses for a Specific Project
To change the active statuses, navigate to:
Nnavigate to Project Settings > Apps > Clockwork Configuration and select the General tab.
Click the Override status categories radio button. Then drag the desired statuses to the Active column.
Viewing Automatic Timers on Issues
Time logged automatically will be shown in the Clockwork UI, which will also indicate if there is currently a running timer.
You can also view running timers by navigating to Apps > Clockwork and selecting Timers from the left nav bar.