Automatic Timers

How Automatic Timers Work

When automated timers are enabled, Clockwork records the time an assignee has an issue in an active status. Automatic timers ensure that all work is logged without users having to take any action.

See how our new, improved strict timer mode calculates time and takes into account users' Working Hours and Holidays.

Setting Automatic Timers

Timer modes

There are two timer modes between which you can choose how timers should calculate time:

• Legacy mode (recommended to teams working flexible hours)

• Strict mode (recommended to teams working regular working hours)

To do so, navigate to the Time Tracking tab in Settings and select the option that works best for your organization.

Active Statuses

To control which statuses are considered active, go to Project Settings > Clockwork and click on the Active Statuses tab. By default, Clockwork will use any status that is part of the In Progress status category as an active status. If you wish to change the active statuses, select the Override status categories radio button, then drag the desired statuses to the Active column.

When automatic timers are enabled in project, the timer will start whenever an issue has an assignee and is transitioned into an active status. The timer will stop when the issue becomes unassigned or is transitioned to an inactive status.

Viewing Automatic Timers on Issues

Time logged automatically will be shown in the Clockwork UI, which will also indicate if there is currently a running timer. You can also view running timers by navigating to Apps > Clockwork and selecting Timers from the left nav bar.