Reopen Work Item when Checklist becomes Incomplete

These rules reopen a work item if the checklist becomes incomplete. Due to differences in how custom fields work, the process is different depending on whether you are using the FREE PRO, or ENTERPRISE app, and whether you are using Team-managed or Company-managed projects.

Reopen work item If Local Checklist Becomes Incomplete FREE PRO

Limitations

The rule below will only check the completion Local Checklists only. If you are using work item Checklists for Jira ENTERPRISE and want to check the combined completion status of both Local and Global Checklists, use the second rule.

Notes

If you are using this rule in a team-managed project, you first need to add the Checklist Completed custom field to the project. To add the field to a project:

1. Navigate to Project settings > Fields.

2. Click Add field.

3. Select the Checklist Completed.

4. Click Add 1 field.

1. Ensure the Sync checklists to Custom Fields global setting is enabled.

2. Navigate to Project Settings > Automation (or Jira Settings > System > Automation rules).

3. Click Create rule.

4. Select the Field value changed trigger.

5. Select the Checklist Completed field in the first dropdown and Edit work item in the second list. Click Next.
   

   

6. Click New condition and select work item fields condition.

7. Select Checklist Completed from the list of fields. Select equals in the condition dropdown, and Not Completed in the value text box. Click Next.
   

   

8. Select New action and Transition work item. Select the appropriate status and click Next.
   

   

9. Name the rule and click Turn it on.

Tip: You may also want to add a step that clears the Resolution.

Reopen Work Item If Any Checklist Becomes Incomplete ENTERPRISE

Limitations

• If you use the ENTERPRISE app, and have Global Checklists enabled, then changes to checklists will not trigger the Jira work item updated webhook, and therefore cannot be used to trigger automation. As a workaround, you can create an automation rule that runs on schedule to check if any checklists have become incomplete.

• The rule below will check the combined completion status of both Local and Global Checklists. If you want to check the completion status of Local Checklists only, use the first rule.

Notes

If you are using this rule in a team-managed project, you first need to add the Checklist Progress and Checklist Progress % custom field to the project. To add the fielda to a project:

1. Navigate to Project settings > Fields.

2. Click Add field.

3. Select the Checklist Progress and Checklist Progress %.

4. Click Add 2 field.

1. Navigate to Project Settings > Automation (or Jira Settings > System > Automation rules).

2. Click Create rule.

3. Select the Scheduled trigger and select the appropriate time interval and JQL to identify the work items. Click Next.
   

   

4. Click New condition and select Advanced compare condition.

5. Put {{issue.Checklist Progress}} as the First value; does not equal as the Condition; and Empty as the Second value. This will ensure that the rule is only applied to work items that have checklists. Click Next.
   

   

6. Click New condition and select Advanced compare condition.

7. Put {{issue.Checklist Progress %}} as the First value; does not equal as the Condition; and 100.0 as the Second value. This will check for work items where the checklist is incomplete. Click Next.
   

   

8. Select New action and Transition work item. Select the appropriate status and click Next.
   

   

9. Name the rule and click Turn it on.

Tip: You may also want to additional steps to the clear the Resolution and comment as to why the work item was reopened.